What feature do you use to specify which users are able to access a Service Catalog Item?
Correct Answer: D
In ServiceNow Service Catalog, the User Criteria feature is used to specify which users are eligible to access (view or order) a Service Catalog Item. User Criteria allows administrators to define rules that determine whether a user can see or request a catalog item based on attributes such as roles, groups, departments, and locations.
How User Criteria Works:
User Criteria is created to define the conditions (e.g., users in the IT department can order a laptop).
It is then applied to Catalog Items, Categories, or Access Control Rules.
If a user meets the criteria, they can see and order the item. If not, it remains hidden.
Why the other options are incorrect:
A . Can Read Role → Incorrect. There is no such feature named "Can Read Role" in ServiceNow Service Catalog.
B . Catalog User Role → Incorrect. ServiceNow does not have a predefined "Catalog User Role." However, the catalog_admin role can manage catalog items, but it does not control access for end users.
C . Can Order Tab → Incorrect. This is not a valid ServiceNow feature. Ordering permissions are controlled through User Criteria.
Reference:
User Criteria for Service Catalog
ServiceNow CSA Training Material