When working with High Security Settings in ServiceNow (such as security_admin role), the system temporarily elevates your security privileges. To return to normal admin security levels, the most effective way is to log out and log back in.
Why Logging Out and Back In is the Correct Answer?
Resets Elevated Security Permissions
The security_admin role is temporarily assigned and will be removed upon logout.
Logging out ensures that you return to default admin security levels.
Prevents Unintended Access
If you remain in High Security Mode, you might make unauthorized changes.
Logging out ensures security compliance.
Best Practice in ServiceNow Security Administration
ServiceNow recommends logging out after making security changes to avoid accidentally altering critical configurations.
Incorrect Answer Choices Analysis:
A . Use System Administration > Normal Security module
❌ Incorrect - No such module exists in ServiceNow.
B . Select Normal role
❌ Incorrect - You cannot manually remove the security_admin role. It expires upon session logout.
D . Select Global Update Set
❌ Incorrect - The Update Set selection does not affect security roles.
E . End impersonation
❌ Incorrect - Ending impersonation only applies when using the "Impersonate User" feature. It does not affect elevated security roles.
Official ServiceNow Documentation Reference:
ServiceNow Docs - Managing High Security Settings
📖 Elevating Security Roles in ServiceNow
ServiceNow Docs - Logging Out to Reset Security Roles
📖 Best Practices for Security Admin Role
Conclusion:
The correct answer is:
✅ C. Log out and back in
Logging out removes elevated security roles, restoring normal admin security levels.