On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?
Correct Answer: C
In ServiceNow Knowledge Management, access to who can write articles in a knowledge base is controlled using the "Can Contribute" permission.
The "Can Contribute" tab allows administrators to specify which users or groups can create, edit, and manage knowledge articles within a specific knowledge base.
For example:
If a user is granted "Can Contribute" access, they can write and edit knowledge articles.
If a user only has "Can Read" access, they can view articles but cannot create or modify them.
Why Are Other Options Incorrect?
A . Can Read ❌ - Defines who can view knowledge articles, but not who can write them.
B . Can Write ❌ - No such tab exists in ServiceNow knowledge base settings. Instead, the correct term is "Can Contribute." D . Can Author ❌ - "Can Author" is not an official permission setting in ServiceNow. The correct term is "Can Contribute." E . Cannot Author ❌ - No such option exists in ServiceNow Knowledge Base permissions.
Reference:
ServiceNow CSA Documentation - Knowledge Base Permissions
ServiceNow Product Documentation - Managing Knowledge Contributors (https://docs.servicenow.com)