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Which stakeholder is responsible for activating failover process, to transfer customer operations to an unaffected colocation facility?
Correct Answer: B
ServiceNow operates on an Advanced High Availability (AHA) architecture. Responsibility: The management of this architecture, including data replication and disaster recovery, is the sole responsibility of ServiceNow. The Process: In the event of a catastrophic failure at a primary data center, ServiceNow operations teams are responsible for executing the failover procedures to shift traffic to the paired secondary data center. This is a managed service; the customer does not have buttons or controls to switch data centers themselves.