When moving homepages or dashboards between ServiceNow instances (e.g., from development to production), they are not automatically included in an update set. Instead, they must be manually added to the update set before migration.
Correct Answer
C . Manually add them to the update set ✅
Homepages and dashboards do not get included in update sets by default.
To move them, you must:
Navigate to System UI > Homepage Admin > Pages or Performance Analytics > Dashboards Select the homepage or dashboard you want to move.
Use the Add to Update Set function to include them in your active update set.
Once added, move the update set to another instance and commit it.
Incorrect Answer Choices
A . Create a separate update set for them ❌
While it's a good practice to keep UI elements in separate update sets, it is not a requirement.
Homepages/dashboards can be added to any active update set manually.
B . They are automatically added to the update set ❌
Incorrect-ServiceNow does not automatically add homepages or dashboards to update sets.
D . They cannot be moved via update set ❌
Incorrect-They can be moved via update sets, but they must be manually added.
Reference:
ServiceNow Documentation: Moving Homepages and Dashboards Between Instances ServiceNow Best Practices: Working with Update Sets