A filter condition in ServiceNow consists of three essential components that define how data is filtered in lists, reports, and queries. These components determine which records meet specific criteria.
Components of a Filter Condition:
Column (D) - Represents the field in the table that is being filtered (e.g., "Priority" in the incident table).
Operator (A) - Defines the comparison method, such as is, contains, starts with, greater than, etc.
Value (C) - Specifies the criteria used for filtering (e.g., "High" for Priority).
Example of a Filter Condition in an Incident Table:
Priority is High
Column: Priority
Operator: is
Value: High
Why Other Options Are Incorrect:
B . Match Criteria → Not a defined component; filtering is based on column, operator, and value.
E . Field → While "Field" is a general term, ServiceNow officially uses "Column" in filter conditions.
Reference:
ServiceNow Docs: Using Filters in Lists
ServiceNow CSA Official Study Materials