The System Administrator (admin) role is the most powerful and common role in ServiceNow, providing access to nearly all platform features, functions, and data. Users with this role have full control over system configurations, user management, security settings, application access, and more.
Key Capabilities of the "admin" Role:
Full system access to all applications, modules, tables, and records.
Ability to configure and customize the platform.
Create, update, and delete records in any table.
Manage roles and users, including assigning roles to others.
Configure Access Control Rules (ACLs) to define security policies.
Why the other options are incorrect:
A . Security Admin [security_admin] → Incorrect. The security_admin role is primarily for managing security settings and access control rules. While powerful, it does not inherently provide access to all platform functions like the admin role does.
B . Sys Admin [sys_admin] → Incorrect. There is no such role as "sys_admin" in ServiceNow. The correct role is admin.
C . Admin [sn_admin] → Incorrect. sn_admin is not a standard ServiceNow role. The official role is simply admin.
Reference:
ServiceNow Developer Glossary
ServiceNow Role Documentation