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A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?
Correct Answer: D
The Activity Stream in ServiceNow records all updates, comments, work notes, and system events related to a record. To filter the Activity log to show only Work Notes, follow these steps: Locate the Activity Stream section on the form. Click the Funnel (Filter) icon. Select Work Notes to display only the relevant updates. This allows the subject matter expert to focus only on work notes left by other users, ensuring quick access to important information. Why Are Other Options Incorrect? A . Click Context menu > Work Notes View ❌ There is no default "Work Notes View" option in the context menu for filtering the Activity log. B . Click Personalize icon and select Activity Stream ❌ The Personalize icon is used for UI preferences, not for filtering work notes. C . Right-click form header > Form Layout > Add Work Notes Section ❌ Adding a "Work Notes" field to the form does not filter the existing activity log. E . Click Context menu > History ❌ The History option tracks user navigation and does not filter Work Notes in the Activity log. Reference: ServiceNow CSA Documentation - Filtering the Activity Stream ServiceNow Official Documentation - Using the Activity Log & Work Notes (https://docs.servicenow.com) ✅ Final Answer: D. Click Funnel icon and select only work notes