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What are the two pathways to view feedback left on a published article?
Correct Answer: B,C
In ServiceNow Knowledge Management, users can provide feedback on published knowledge articles by flagging them. This feedback helps knowledge managers and authors identify errors, outdated information, or areas for improvement. To view feedback left on a published article, there are two primary pathways: Pathway 1: Knowledge Base > My Knowledge > Flagged Articles This option allows knowledge managers and authors to see all flagged articles they have authored or have access to within a specific Knowledge Base. Location: Knowledge Base → My Knowledge → Flagged Articles Pathway 2: Knowledge > My Articles > Flagged This option lets authors view only their own articles that have been flagged. Location: Knowledge → My Articles → Flagged Why the Other Options Are Incorrect? A . Knowledge > Articles > My Flagged There is no direct "My Flagged" option under Knowledge > Articles. D . Knowledge > Articles > Published This shows all published articles but does not specifically show flagged (feedback) articles. How to View Feedback in ServiceNow? Navigate to Knowledge > My Articles > Flagged. OR navigate to Knowledge Base > My Knowledge > Flagged Articles. Open a flagged article to review the feedback comments and reason for the flagging. Reference from Certified System Administrator (CSA) Documentation: ServiceNow Docs: Managing Knowledge Feedback and Flagged Articles https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/knowledge-management/task/review-article-feedback.html ServiceNow CSA Official Training Guide (Knowledge Management & Feedback Handling) This confirms that the correct pathways to view feedback on published articles are "Knowledge Base > My Knowledge > Flagged Articles" and "Knowledge > My Articles > Flagged".