Online Access Free Sales-Cloud-Consultant Exam Questions

No.# The correct answers for considerations when enabling multiple currencies at Cloud Kicks are:

✅ B. Changing the exchange rate automatically updates the converted amount on all records, except the closed Opportunities.
– This is true. Closed Opportunities retain the exchange rate at the time they were closed for accurate historical reporting.

✅ C. Once enabled, multiple currencies cannot be disabled.
– Correct. Enabling multiple currencies is a permanent action in Salesforce and cannot be undone. https://help.salesforce.com/s/articleView?id=sales.admin_enable_multicurrency_implications.htm&type=5

No.# l agree with Bibo
Adding person accounts to contact roles on accounts is available but not recommended. Instead, use the Partners related list to associate person accounts to other accounts. https://help.salesforce.com/s/articleView?language=en_US&id=sf.contactroles.htm&type=5

No.# The correct answer is:

✅ D. Pipeline + Commit

✅ Explanation:
Salesforce Customizable Forecasting uses forecast categories that align with sales stages to help sales leaders track and project revenue. The common forecast categories include:

Pipeline – Early-stage deals that are not yet committed

Best Case – Deals that might close if things go well

Commit – Deals that the sales rep is confident will close

Closed – Deals that are already won

NTO wants to roll up only the opportunities in Pipeline, Best Case, and Commit — excluding Closed.

But Salesforce forecast totals are hierarchical and nested like this:

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Best Case = Pipeline + Best Case
Commit = Pipeline + Best Case + Commit
Closed = Closed/Won only
So, if NTO wants:

Pipeline

Best Case

Commit

They should look at the Commit total, because it already includes all three of those categories.

🔁 Breakdown:
A. Pipeline + Best Case — ❌ Misses Commit

B. Pipeline — ❌ Too limited

C. Pipeline + Closed/Won — ❌ Closed/Won is not requested

✅ D. Pipeline + Commit — ✅ Correct roll-up as Commit includes Pipeline + Best Case + Commit

✅ Therefore, the correct number to look at is: Commit...

No.# ✅ Correct Answers:
A. Support Processes
→ Allows you to define different picklist values for the Status field on Cases, depending on the type of support process.

B. Page Layouts
→ Customize the fields and layout of the Case record based on which operation is handling it. You can assign different layouts per profile or record type.

C. Record Types
→ Enables you to define different business processes, page layouts, and picklist values for each type of case (i.e., for each business operation).

No.# ✅ Correct Answers:
C. Map custom lead fields to corresponding custom opportunity fields
→ Ensures important information from the Lead is automatically carried over to the Opportunity upon conversion, maintaining consistency and completeness.

D. Enable validation rules on the opportunity
→ Helps enforce required fields, formats, or logic once the Opportunity is created, preventing incomplete or incorrect data from being saved.

E. Enable validation rules on the lead
→ Ensures the Lead is properly filled out and meets qualification standards before conversion, improving overall data quality.

No.# ✅ B. Roles and role hierarchy
🔍 Explanation:
Access to records in Salesforce is primarily determined by:

Org-Wide Defaults (OWD) – This sets the baseline level of access.

Roles and Role Hierarchy – This defines who can see records owned by people below them in the hierarchy.

Sharing Rules – Used to open access beyond the role hierarchy.

Manual Sharing / Teams – For one-off or flexible sharing.

So while D (org-wide default) sets the minimum access, actual access to records is granted based on roles and the role hierarchy (B).

No.# ✅ Correct Answers:
A. Map the custom field from the Lead object to the custom field on the Account object during lead conversion.
→ This ensures that the data entered on the Lead is automatically transferred to the Account when converted.

E. Create custom fields on the Account and Lead objects to store the number of retail locations.
→ Since "number of retail locations" is not a standard Salesforce field, you need to create custom fields on both objects before you can map them.

No.# ✅ A. Create a validation rule to check that necessary information is complete upon Lead conversion
✔ Ensures that key fields like phone, email, or background info are filled before a Lead can be converted.

✅ C. Review Lead conversion mapping to ensure necessary fields are mapped correctly
✔ Prevents data loss during conversion by ensuring important Lead fields are properly mapped to Contact, Account, and Opportunity fields.

✅ E. Update web-to-lead forms to require input fields be completed prior to submission
✔ Ensures that Leads coming in from external sources (like websites) are not incomplete.

No.# The correct answer is:

✅ D. Enable schedules on product object

✅ Explanation:
Since Universal Publications sells subscriptions that can be one-time or recurring (weekly, monthly, quarterly), they need to track payment amounts over time. Salesforce offers a feature called Product Schedules, which can handle this exact scenario.

✅ D. Enable schedules on product object
✔ Correct – This allows you to define revenue schedules (e.g., monthly payments) or quantity schedules (e.g., deliveries). When enabled, Salesforce can automatically distribute the opportunity amount over the payment intervals for accurate tracking and reporting.

No.# The correct answers are:

✅ A. Add new operations prospect accounts
✅ C. Add operations leads and opportunities

✅ Explanation:
Data.com (note: now retired, but in the context of this question, assume its functionality still applies or is conceptually represented by modern tools) was designed to enrich Salesforce data by:

Adding new contacts and accounts from a vast external database.

Helping identify new leads and potential opportunities based on industry, role, or department.

Ensuring the data is up-to-date and relevant for expanding into new segments.

✅ A. Add new operations prospect accounts
✔ Correct – Data.com can identify accounts with operations contacts that UC hasn’t targeted before.

✅ C. Add operations leads and opportunities
✔ Correct – Data.com can generate leads based on operations roles and even suggest likely opportunities.

❌ Incorrect Option:
B. Append qualification scores to operations leads
✘ Incorrect – Data.com does not provide lead scoring. That’s typically handled by marketing automation platforms (like Pardot or Marketo), not data enrichment tools....

No.# ✅ B. Closed Won Opportunities with Activities

✅ Explanation:
Universal Containers wants to understand how logging customer interactions (activities)—like calls, meetings, and emails—impacts sales success. Therefore, the report must:

Focus on Closed Won Opportunities (successful deals).

Include related activities to measure interaction levels.

🟢 B. Closed Won Opportunities with Activities
✔ This report type allows you to correlate activities (like tasks and events) with closed deals, giving stakeholders the insight they’re looking for.

No.# The correct answers are:

✅ A. Advanced currency management is deactivated
✅ B. Price book entries are missing EUR prices

Explanation:
When working in multiple currencies in Salesforce, several components must align for a sales rep to see prices in the correct currency.

✅ A. Advanced currency management is deactivated
If Advanced Currency Management is not enabled, Salesforce cannot track dated exchange rates or handle complex scenarios where product prices vary over time by currency. While not always necessary, its absence can cause issues in environments with time-sensitive or region-specific pricing.

✅ B. Price book entries are missing EUR prices
Even if multi-currency is enabled, each product must have price book entries in the correct currency. If EUR prices are missing from the relevant price book, users won't be able to add products in EUR.

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