Online Access Free Sales-Cloud-Consultant Exam Questions

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No.# ✅ Correct Answer: A. Salesforce Service Cloud

Explanation:
Salesforce Service Cloud is the most appropriate product for this use case because it:

Supports call center operations, including managing cases and customer interactions.

Integrates with call transcription tools (via Einstein Conversation Insights or partner CTI solutions).

Allows supervisors to review call transcripts, evaluate performance, and coach team members.

Includes features like Omni-Channel, Case Management, and Einstein Conversation Insights that are essential for service teams.

❌ Why not the others?
B. Salesforce native CTI Connector – This is an integration layer, not a complete coaching or transcript analysis solution.

C. Salesforce High Velocity Sales – Designed for sales development reps (SDRs) in inside sales, focusing on cadences and lead follow-ups, not service coaching.

D. Salesforce Sales Cloud – Focuses on opportunity and lead management, not support transcripts or coaching workflows.

No.# ✅ Correct Answers: B and C

Explanation:
For organizations using Change Sets to manage Salesforce deployments (as stated in the scenario), these are the most relevant and practical approaches:

✅ B. Utilize change set tool dependency management
– Salesforce Change Sets automatically handle dependencies between components (e.g., custom fields, objects, Apex classes). Leveraging this ensures a smoother deployment from full copy sandbox to production.

✅ C. Track manual changes in a spreadsheet
– Some configurations (e.g., Sharing Rules, Email Templates, Reports) are not deployable via Change Sets. Tracking such manual or non-metadata changes helps ensure nothing is missed during deployment.

❌ Why not the others?
A. Leverage cloud-based Git version control to deploy changes
– This applies to source-driven development using Salesforce DX, not Change Sets.

D. Use Salesforce DX with Visual Studio to deploy changes
– Salesforce DX is great for developer-centric orgs, but the scenario specifically mentions Change Sets, which are used in click-based orgs with Admins and multiple sandboxes....

No.# ✅ Correct Answer: A. Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads, Campaigns

Explanation:
When migrating data into Salesforce, it's essential to follow a logical order that respects object relationships and dependencies. Here's why the sequence in Option A is correct:

Accounts – Parent records for Contacts, Opportunities, and Cases.

Contacts – Often linked to Accounts.

Opportunities – Typically related to both Accounts and Contacts.

Products – Must exist before associating them with Opportunities.

Product Line Items – Dependent on Opportunities and Products.

Cases – Often tied to Accounts or Contacts.

Leads – Independent records not usually linked to other objects.

Campaigns – Can be linked to Leads and Opportunities but don’t require them first.

❌ Why not the others?
B, C, D – These sequences either break dependencies (e.g., inserting Opportunities before Accounts) or misplace objects like Leads and Campaigns, which can be migrated later.

✅ Final Answer: A. Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads, Campaigns...

No.# Correct Ans Are:
B. Add the Lead Score field to the Lead Page layout
You must include the Lead Score field/component on the record page for users to see it.

D. Assign the Sales Cloud Einstein permission set
Users need the proper Einstein license and permission set to access the feature, as specified in the “Who can use Einstein”

❌ Why Not Option C?
The Einstein Lead Scoring permission set mentioned in some guides is shorthand, but Salesforce’s implementation ties it under the broader Sales Cloud Einstein permission set. The setup wizard explicitly instructs assigning Sales Cloud Einstein, not a generic “Einstein Lead Scoring” set

No.# Correct Answer is D

https://help.salesforce.com/s/articleView?id=sales.leads_notes.htm&type=5

No.# Correct Answer is C - Scope

https://trailhead.salesforce.com/content/learn/modules/sow-best-practices/build-a-sow

No.# correct answer : A

No.# Correct Answer : C

No.# Correct ans: C

No.# Correct Ans: ABD

No.# Ans C:
https://trailhead.salesforce.com/content/learn/modules/best-practices-for-project-management/manage-risk

No.# Correct options: A,B,C
Refer the below Link: https://trailhead.salesforce.com/content/learn/modules/innovation_customer_discovery/innovation_discov_empathize


There are numerous empathetic research methods, and new ones are being created every day. For starters, we recommend using one or all the following easy techniques.

Embodying
Shadowing
Interviewing

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No.# Correct answer is D.
When Person Accounts are enabled in Salesforce, a Lead can be converted into a Person Account by simply leaving the Company field blank during lead creation. To remove the company field as required refer - https://help.salesforce.com/s/articleView?id=000385311&type=1

No.# B and D are the correct option. please refer the below link - https://help.salesforce.com/s/articleView?id=ai.einstein_sales_setup_select_users.htm&type=5