ADX261 Exam Dumps | Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?

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Question 66/85

Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?

A. Knowledge articles suggested by Einstein

B. Upcoming Milestones for the Case's Entitlement

C. Internal Chatter posts about the Case

Correct Answer: A

Salesforce enables the attachment of Knowledge articles suggested by Einstein to customer emails as part of standard Case Management capabilities. This feature leverages Einstein's AI to suggest relevant articles based on case context, allowing agents to provide helpful information and resources directly to customers, enhancing support quality and efficiency.

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