ADX261 Exam Dumps | Universal Containers wants to implement best practices for its customer support teams and has decided

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Question 14/85

Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge Centered Support (KCS) methodology.
Which benefit can be expected?

A. Reduced post-interaction time

B. Reduced first contact resolution time

C. Reduced issue resolution time

Correct Answer: C

Adopting a Knowledge Centered Support (KCS) methodology can lead to reduced issue resolution time as a key benefit. KCS emphasizes the creation, maintenance, and effective use of a knowledge base, enabling faster access to solutions and reducing the time needed to resolve customer issues.

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