ADX261 Exam Dumps | Universal Containers wants to notify support managers when a new case has been untouched for more than

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Question 33

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Question 33/85

Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours.
Which approach should a consultant implement?

A. Establish Case Assignment rules.

B. Create a Flow with a scheduled path.

C. Configure Case Escalation rules.

Correct Answer: C

Case Escalation Rules can be configured to escalate cases that have not been touched within a specified timeframe, such as 2 business hours. This ensures that support managers are notified when a case remains untouched beyond the set threshold, allowing for timely intervention and improved case management.

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