ADX261 Exam Dumps | Universal Containers has recently implemented Chat and is looking for recommendations about how to improve

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Question 35/85

Universal Containers has recently implemented Chat and is looking for recommendations about how to improve agents' ability to find the appropriate answer while chatting with customers.
What should a consultant recommend to meet this requirement?

A. Einstein Reply Recommendations

B. Einstein Article Recommendations

C. Action & Recommendations component

Correct Answer: B

To improve agents' ability to find appropriate answers during chat sessions with customers, implementing Einstein Article Recommendations is recommended. This feature uses AI to suggest relevant Knowledge articles to agents based on the context of the chat, enhancing the efficiency of information retrieval and the quality of customer support.

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