ADX261 Exam Dumps | The VP of service at Universal Containers wants to make it easier and faster for support agents to send

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Question 54/85

The VP of service at Universal Containers wants to make it easier and faster for support agents to send Knowledge articles to the customer.
What should a consultant configure to send the article to the customer?

A. Create an auto-response rule that links to Knowledge articles.

B. Create a Macro to send an email with Knowledge articles.

C. Set up the Case Deflection component to share Knowledge articles.

Correct Answer: B

To facilitate the quick and easy sending of Knowledge articles to customers by support agents, creating a Macro that automates the process of attaching articles to an email is recommended. This streamlines the sharing of helpful information, enhancing the support experience for customers while increasing efficiency for agents.

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