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Question 57/85

The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally.
What should the consultant recommend?

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Question List (85q)
Question 1: The support team at Cloud Kicks would like to implement a me...
Question 2: Cloud Kicks has recently implemented two-way mobile messagin...
Question 3: The support management team at Universal Containers has noti...
Question 4: Universal Containers (UC) is in the process of setting up Ex...
Question 5: Cloud Kicks (CK) uses Service Cloud and Slack. For difficult...
Question 6: Universal Containers (UC) has a service-level agreement (SLA...
Question 7: Agents at Universal Containers are required to update the Ca...
Question 8: Cloud Kicks (CK) uses Lightning Experience and Lightning Kno...
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Question 15: Universal Containers is migrating from Knowledge to Lightnin...
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Question 17: Case closure time at Cloud Kicks (CK) is too high although C...
Question 18: Universal Containers has recently implemented a new CTI syst...
Question 19: Cloud Kicks uses Einstein Next Best Action to help service a...
Question 20: A customer submitted a case that is routed to a service desk...
Question 21: Cloud Kicks uses a console app to support users. Service age...
Question 22: Universal Containers has implemented Service Cloud. The comp...
Question 23: Universal Containers has decided to implement a Web-to-Case ...
Question 24: Universal Containers (UC) wants to report on how many custom...
Question 25: Service Console users work on dozens of cases at a time and ...
Question 26: Cloud Kicks provides support to customers across the world a...
Question 27: A service manager at Cloud Kicks has received complaints fro...
Question 28: Cloud Kicks is planning to provide different levels of suppo...
Question 29: Universal Containers (UC) wants to improve case management b...
Question 30: Universal Containers wants to offer its customers interactiv...
Question 31: Universal Containers' leadership wants to reduce the level o...
Question 32: What is a consideration when adding a report chart to a Page...
Question 33: Universal Containers wants to notify support managers when a...
Question 34: Universal Containers (UC) hired agents in an expansion of th...
Question 35: Universal Containers has recently implemented Chat and is lo...
Question 36: A service agent is in a messaging session with a customer. T...
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Question 38: The cost of providing contact center support has steadily in...
Question 39: What should a consultant recommend to ensure chat requests c...
Question 40: A contact center manager wants to measure improvements to ca...
Question 41: Cloud Kicks (CK) uses Lightning Knowledge and has set up Dat...
Question 42: Cloud Kicks (CK) wants to adopt artificial intelligence (Al)...
Question 43: Universal Containers (UC) has a policy that requires all ema...
Question 44: Universal Containers (UC) wants to deploy Service Cloud to 1...
Question 45: Universal Containers wants to let its customers interact in ...
Question 46: An organization has requested guidance on how to delete cust...
Question 47: Universal Containers has a case handling process that requir...
Question 48: Cloud Kicks (CK) uses Lightning Dialer and one-click calling...
Question 49: Universal Containers has three internal divisions that use S...
Question 50: A recent analysis of cases at Cloud Kicks (CK) revealed a hi...
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Question 53: Universal Containers (UC) has hired a consulting firm to imp...
Question 54: The VP of service at Universal Containers wants to make it e...
Question 55: Universal Containers' customers prefer speaking to a live su...
Question 56: At Universal Containers, support agents need to verify that ...
Question 57: The service team members at Cloud Kicks (CK) are struggling ...
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Question 59: Universal Containers (UC) plans to implement a chatbot withi...
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Question 61: Universal Containers (UC) is implementing Service Cloud. UC ...
Question 62: A consultant is working on a Service Cloud implementation wi...
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Question 64: Universal Containers has recently implemented an Experience ...
Question 65: Universal Containers has created permission sets granting ac...
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Question 67: Universal Containers (UC) recently expanded sales to Mexico ...
Question 68: The call center manager at Universal Containers wants to gen...
Question 69: Cloud Kicks provides phone support to customers using the Se...
Question 70: Universal Containers (UC) faces challenges in efficiently ma...
Question 71: Universal Containers has implemented Knowledge-Centered Supp...
Question 72: Cloud Kicks wants to standardize its service key performance...
Question 73: Universal Containers (UC) is preparing to implement Service ...
Question 74: Service agents need to send emails with attachments to custo...
Question 75: Cloud Kicks wants to create a secure, branded mobile app tha...
Question 76: Support agents at Universal Containers are entering customer...
Question 77: Universal Containers has tested Skills-Based Routing in a sa...
Question 78: Cloud Kicks wants to offer its customers a more personalized...
Question 79: Cloud Kicks provides support to customers in email, social, ...
Question 80: Universal Containers (UC) is migrating from a legacy case ma...
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Question 82: Universal Containers (UC) is configuring a self-service page...
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Question 85: Universal Containers' support team requires its customers to...