ADX261 Exam Dumps | The support management team at Universal Containers has noticed an increase in wait times over the last

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Question 3/85

The support management team at Universal Containers has noticed an increase in wait times over the last several months when customers call in for support.
What should a consultant recommend to help decrease customer wait times?

A. Set up analytical snapshots to capture key case Information and create historical trending reports.

B. Create reports to analyze data in order to understand peak times and ensure adequate.

C. Create case escalation rules to route high-priority cases directly to supervisors for resolution.

Correct Answer: B

To decrease customer wait times, creating reports to analyze call volume and identify peak times is recommended. Understanding peak periods allows for strategic staffing and resource allocation, ensuring that enough agents are available to handle the increased volume, thus reducing customer wait times.

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