ADX261 Exam Dumps | The cost of providing contact center support has steadily increased. Universal Containers wants to take

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Question 38/85

The cost of providing contact center support has steadily increased. Universal Containers wants to take cost-saving measures.
What should the consultant recommend?

A. Configure a self-service Knowledge Base.

B. Configure Skills-Based Routing for service channels.

C. Create auto-response templates for Case emails.

Correct Answer: A

To reduce the cost of providing contact center support, configuring a self-service Knowledge Base is advisable. This enables customers to find answers to their queries without needing to contact support agents directly, potentially reducing the volume of support inquiries and associated costs, while also improving customer satisfaction through quick self-resolution.

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