ADX261 Exam Dumps | Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the

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Question 51/85

Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced.
What should the consultant recommend to gather information efficiently on Knowledge article usefulness?

A. Develop custom Knowledge reports and dashboards.

B. Create a review board to evaluate and manage Knowledge articles.

C. Install the Knowledge Base Dashboards & Reports AppExchange package.

Correct Answer: C

To efficiently gather information on Knowledge article usefulness, installing the Knowledge Base Dashboards & Reports package from Salesforce AppExchange is advisable. This package provides pre-built reports and dashboards designed specifically for Salesforce Knowledge, enabling quick insights into article performance, usage, and feedback, facilitating continuous improvement in Knowledge management.

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