ADX261 Exam Dumps | Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support

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Question 2/85

Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation.
Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?

A. Average Handle Time

B. Reduced Call Volume

C. Total Open Cases

Correct Answer: A

To measure the effectiveness of two-way mobile messaging, the Average Handle Time (AHT) metric is suitable. AHT assesses the efficiency of conversations and problem resolution through messaging, providing insights into how this channel impacts support team performance and customer satisfaction, helping to evaluate the success of the implementation.

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