ADX261 Exam Dumps | Cloud Kicks wants to offer its customers a more personalized, flexible service experience beyond emails,

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Question 78/85

Cloud Kicks wants to offer its customers a more personalized, flexible service experience beyond emails, phone calls, and chatbots.
What should the consultant recommend to meet this requirement?

A. Social media

B. Messaging apps

C. Salesforce Knowledge

Correct Answer: B

To offer a more personalized and flexible service experience, integrating messaging apps into the service strategy is recommended. Messaging apps allow for asynchronous, convenient communication that can enhance customer engagement and satisfaction by catering to their preferences for quick, informal interactions.

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