ADX261 Exam Dumps | Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number

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Question 70/85

Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of customer queries within Service Cloud. A consultant is advising on the implementation of chatbots to improve current customer support operations.
Which specific aspect should UC prioritize when implementing chatbots to improve customer support operations?

A. Focus on scalability for handling high inquiry volume.

B. Work on integrating with social media platforms.

C. Emphasize continuous monitoring of chat.

Correct Answer: A

When implementing chatbots to improve customer support operations, prioritizing scalability is crucial. Scalability ensures that the chatbot system can handle a high volume of inquiries efficiently, without compromising response times or customer experience. This focus helps in managing peak periods and growing customer bases, making chatbots a sustainable solution for enhancing support operations.

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