ADX261 Exam Dumps | Service agents need to send emails with attachments to customers based on the case details. Which Lightning

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Question 74/85

Service agents need to send emails with attachments to customers based on the case details.
Which Lightning Service Console feature should a consultant use to meet the requirement?

A. Lightning Knowledge

B. Quick text template

C. Custom case actions

Correct Answer: C

To facilitate service agents sending emails with attachments based on case details, configuring custom case actions in the Lightning Service Console is recommended. These actions can be tailored to include email templates and attachment options, streamlining the process for agents and enhancing case resolution efficiency.

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