ADX261 Exam Dumps | Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK wants an

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Question 8/85

Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK wants an easy way for service agents to create new articles when closing a case. The new article should include appropriate details from the case to make it useful for others.
What is the recommended method to meet the requirements?

A. Develop a globally-shared macro to create a new article.

B. Use a trigger to automatically create a new article.

C. Create a Quick Action to map case fields to a new article

Correct Answer: C

To facilitate easy creation of new articles by service agents when closing a case, a Quick Action can be configured to map relevant case fields directly to a new Knowledge article. This streamlines the process of capturing case resolutions as reusable knowledge, making it easily accessible for other agents and enhancing the overall efficiency of the service center.

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