ADX261 Exam Dumps | Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article

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Question 11/85

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles.
What should the consultant recommend to create a vetting workflow to reduce the number of low-quality articles?

A. Flow with notifications

B. Reports and dashboards

C. Approval process

Correct Answer: C

To maintain article quality while increasing the number of Knowledge articles, implementing an approval process for article creation is recommended. This process allows for the vetting of articles by subject matter experts or managers before publication, ensuring that only high-quality content is made available in the knowledge base.

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