ADX261 Exam Dumps | Service Console users work on dozens of cases at a time and often need to update a case they worked on

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Question 25/85

Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day.
What should a consultant recommend?

A. Add History to the Utility bar.

B. Create a custom dashboard.

C. Keep all cases open in tabs.

Correct Answer: A

For Service Console users who need to efficiently revisit cases worked on earlier, adding the History component to the Utility Bar is recommended. This provides quick access to recently viewed records, enabling users to navigate back to previous cases without keeping all cases open in tabs, enhancing productivity and case management efficiency.

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