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Question 83/85
Which advantage does Salesforce provide with the OpenCTI framework?
Correct Answer: B
Salesforce's OpenCTI (Computer Telephony Integration) framework offers the advantage of allowing agents to use telephony across various browsers and operating systems without the need for multiple developments. This cross-platform compatibility ensures a consistent user experience and simplifies telephony integration within Salesforce, enhancing efficiency and accessibility for service agents.
- Question List (85q)
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- Question 2: Cloud Kicks has recently implemented two-way mobile messagin...
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- Question 18: Universal Containers has recently implemented a new CTI syst...
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