ADX261 Exam Dumps | Universal Containers has decided to implement a Web-to-Case form on its website so customers can submit

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Question 23/85

Universal Containers has decided to implement a Web-to-Case form on its website so customers can submit support requests instead of calling the customer service center. The product owner has asked the consultant to create the implementation plan and research solutions.
What should the consultant do before creating an implementation plan?

A. Review Service Setup Assistant for Web-to-Case.

B. Review guidelines and limits for Web-to-Case.

C. Review Einstein Conversation Mining for Web-to-Case.

Correct Answer: B

Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.

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