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The chief procurement officer (CPO) for a large hospital system is planning to implement a new e-sourcing system. Satellite clinics and specialty centers will be authorized to process small orders through this system, rather than sending requests to the central supply management department, as has been done in the past. Which of the following actions by the CPO will MOST likely support a successful implementation of this system?
Correct Answer: C
To support a successful implementation of a new e-sourcing system, the CPO should build a team of potential users to help define needs. Involving end-users early in the process ensures that the system will meet their requirements and be user-friendly. This approach facilitates buy-in and adoption, as users feel their input is valued and the system is tailored to their specific needs. It also helps identify potential challenges and areas for improvement before full-scale implementation. References: * "Implementing E-Procurement: A Project Management Perspective" by Ewa Chmielewska-Muciek. * Case studies on e-sourcing system implementations from Gartner. * Best practices for e-procurement from the National Institute of Governmental Purchasing (NIGP).