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A firm enters into a contract with a minority business. The invoice does not match the purchase order, and some incorrect items are shipped. The erroneous items, valued at $5,000, are returned. The replacement items are scheduled to be delivered within 2 days. The total invoice is for $18,000, which is a substantial amount for the business. Preferential payment terms have previously been negotiated from 30 to 14 days from receipt of goods, as cash flow is a significant issue. The situation is summarized as follows: Purchase Order RaisedGoods Received Invoiced Timing18 days ago 13 days ago 12 days ago Amount$18,000 $18,000 $18,000 As it will take one business day to process payment, a decision needs to be made on whether the supplier should receive payment on time. Which of the following courses of action should the supply manager take?
Correct Answer: D
The supply manager should pay $13,000 now and $5,000 14 days after the receipt of the replacement goods. This approach balances the need to adhere to preferential payment terms, which are important for the supplier's cash flow, while ensuring that payment is made for the correct goods received. It respects the negotiated terms and maintains good supplier relations by providing timely partial payment, with the balance due upon the fulfillment of the complete order. References: * Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2015). Purchasing and Supply Chain Management. * Institute for Supply Management (ISM). (2020). ISM Glossary of Key Supply Management Terms.