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A university is evaluating its student registration software. The current system, purchased from Supplier A, has been in place for five years and works well, but may be outdated. A new system provided by Supplier B includes an online chat feature, which Supplier A's system currently does not have. While the costs for the two systems are essentially the same, Supplier B's system has an additional one-time implementation cost of $250,000. Supplier A informs the university It will provide its own online chat option for a one-time fee of $50,000. The university calculates that switching to any new platform will involve migration costs. In this situation, the BEST course of action for the university is to
Correct Answer: C
The best course of action for the university is to conduct an RFx (Request for Proposal/Information/Quote) stating the new requirements and including migration costs in the evaluation criteria. This approach ensures a comprehensive evaluation of both the new and existing suppliers based on the updated requirements and all associated costs, including migration. It allows the university to make a well-informed decision based on a holistic view of costs, benefits, and potential risks, ensuring transparency and competitiveness in the selection process. References: * CIPS (Chartered Institute of Procurement and Supply). (2021). Procurement and Supply Chain Management. * Kraljic, P. (1983). Purchasing must become supply management. Harvard Business Review.