When creating a service level agreement (SLA) for laundry services, especially for a rapidly growing food service company, it is crucial to focus on the most impactful area.
* Distance from the company: Relevant for logistics but not the primary concern.
* Cost: Important but secondary to ensuring service quality.
* Quality: This should be the primary focus to ensure that the laundry services meet the necessary standards, which is critical for maintaining hygiene and customer satisfaction in the food service industry.
* Supplier capacity: Important to ensure they can handle the volume but can be addressed within the quality parameters.
Therefore, the primary focus area of the new SLA should be quality.
References:
* Service level agreement best practices.
* Quality management in service procurement.