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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	175
Version:	v2024-12-12
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# of Questions views:	6225
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Exam Question List: Question 1: Note: This question is part of a series of questions that pr...; Question 2: A customer service manager needs a combination of case data ...; Question 3: A company has used Dynamics 365 Customer Service with Omni c...; Question 4: You are creating a Power Virtual Agents chatbot to handle co...; Question 5: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 6: Note: This question is part of a series of questions that pr...; Question 7: You are deploying a Unified Service Desk (USD) application. ...; Question 8: Hotspot Question A company is implementing Dynamics 365 Cust...; Question 9: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 10: Hotspot Question A company that manufactures industrial heat...; Question 11: Note: This question is part of a series of questions that pr...; Question 12: Drag and Drop Question A company uses Dynamics 365 Customer ...; Question 13: You create a Power Virtual Agents chatbot. The chatbot inclu...; Question 14: You are implementing Omnichannel for Customer Service for a ...; Question 15: You have an entitlement that allows 15 cases to be opened by...; Question 16: Drag and Drop Question A company that operates in 101 countr...; Question 17: Drag and Drop Question You manage Dynamics 365 for Customer ...; Question 18: You implement the Unified Service Desk (USD). Which three of...; Question 19: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 20: You have two sites. You need to ensure that all of the resou...; Question 21: A company uses Dynamics 365 Customer Service. A customer ser...; Question 22: Drag and Drop Question You are a Dynamics 365 Customer Servi...; Question 23: Drag and Drop Question A contact center supervisor requires ...; Question 24: You are a Dynamics 365 Customer Service system administrator...; Question 25: A company uses Dynamics 365 Customer Service with IoT device...; Question 26: You are an administrator of a Dynamics 365 Customer Service ...; Question 27: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 28: Hotspot Question A client plans to implement a case resoluti...; Question 29: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 30: Drag and Drop Question You are a Dynamics 365 for Customer S...; Question 31: Your organization plans to use Voice of the Customer to send...; Question 32: You enable feedback for a Voice of the Customer survey. What...; Question 33: Case Study 4 - Lamna Healthcare Background Lamna Healthcare ...; Question 34: Drag and Drop Question A company wants to use Power Virtual ...; Question 35: Drag and Drop Question You manage Dynamics 365 Customer Serv...; Question 36: You have a Microsoft Dynamics 365 environment. You implement...; Question 37: You are creating surveys for Voice of the Customer (VoC). Yo...; Question 38: You have a Microsoft Dynamics 365 environment. You implement...; Question 39: Case Study 5 - Fourth Coffee Background You are the technolo...; Question 40: You are describing Power Virtual Agents to executives at a c...; Question 41: You have access to the desktop version of Microsoft Excel an...; Question 42: Drag and Drop Question You are setting up Omnichannel for Cu...; Question 43: You are an administrator of a Dynamics 365 Customer Service ...; Question 44: You are a system administrator for Dynamics 365 for Customer...; Question 45: Note: This question is part of a series of questions that pr...; Question 46: Drag and Drop Question You are using Omnichannel for Custome...; Question 47: Note: This question is part of a series of questions that pr...; Question 48: A company enables custom context variables on a chat widget....; Question 49: A company uses Dynamics 365 Customer Service. You are config...; Question 50: Hotspot Question A company uses Dynamics 365 Customer Servic...; Question 51: Case Study 5 - Fourth Coffee Background You are the technolo...; Question 52: You are a help desk representative for an organization using...; Question 53: You are implementing a help desk system that enables users t...; Question 54: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 55: You manage a Dynamics 365 for Customer Service environment. ...; Question 56: Case Study 6 - Lucerne Publishing Background Lucerne Publish...; Question 57: Hotspot Question You are configuring a Dynamics 365 for Cust...; Question 58: A company implements Dynamics 365 for Customer Service. You ...; Question 59: A customer has a Customer Service environment. The customer ...; Question 60: You plan to create an entitlement template. You need to iden...; Question 61: Drag and Drop Question You manage a Dynamics 365 environment...; Question 62: A company uses Dynamics 365 Customer Service. The schedule s...; Question 63: A company administrator is setting up Dynamics 365 Omnichann...; Question 64: Case Study 5 - Fourth Coffee Background You are the technolo...; Question 65: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 66: Which two statements regarding standard service-level agreem...; Question 67: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 68: You are a Dynamics 365 Customer Service administrator. You a...; Question 69: A company uses Omnichannel for Customer Service. An administ...; Question 70: Hotspot Question You need to configure security roles for Dy...; Question 71: Your organization uses enhanced service level agreements (SL...; Question 72: Note: This question is part of a series of questions that pr...; Question 73: A company manufactures, installs, and maintains residential ...; Question 74: You are configuring a queue in Omnichannel for Customer Serv...; Question 75: You are a Dynamics 365 Customer Service administrator. You a...; Question 76: Drag and Drop Question A company uses Customer Service. The ...; Question 77: You are implementing Omnichannel for Customer Service for a ...; Question 78: Drag and Drop Question A company is implementing Omnichannel...; Question 79: Drag and Drop Question A company uses Dynamics 365 Customer ...; Question 80: Drag and Drop Question You are creating agent scripts in Dyn...; Question 81: You send surveys to customers who have opened cases within t...; Question 82: Drag and Drop Question You are an Omnichannel administrator ...; Question 83: A company uses Dynamics 365 Customer Service. A client purch...; Question 84: You are implementing Dynamics 365 Customer Service Insights....; Question 85: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 86: Note: This question is part of a series of questions that pr...; Question 87: Note: This question is part of a series of questions that pr...; Question 88: Which three statements regarding Voice of The Customer are t...; Question 89: Hotspot Question You are a Dynamics 365 Customer Service adm...; Question 90: Hotspot Question A company is evaluating Dynamics 365 Custom...; Question 91: Note: This question is part of a series of questions that pr...; Question 92: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 93: You need to enable the Map view for the schedule board. What...; Question 94: You configure an organization to use entitlements. No custom...; Question 95: Hotspot Question A company installs and services air filtrat...; Question 96: Case Study 4 - Lamna Healthcare Background Lamna Healthcare ...; Question 97: Note: This question is part of a series of questions that pr...; Question 98: Drag and Drop Question You are a customer service representa...; Question 99: Drag and Drop Question You are implementing a new channel wi...; Question 100: You must keep track of knowledgebase (KB) articles and clien...; Question 101: You plan to create surveys for a multinational company that ...; Question 102: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 103: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 104: You are customizing an Omnichannel for Customer Service impl...; Question 105: You sign in to Dynamics 365 Customer Service as a system adm...; Question 106: Hotspot Question A company has satellite offices that servic...; Question 107: You are creating a survey using Voice of the Customer. You n...; Question 108: You are customizing an Omnichannel for Customer Service impl...; Question 109: Note: This question is part of a series of questions that pr...; Question 110: Hotspot Question You are a help desk support representative ...; Question 111: Note: This question is part of a series of questions that pr...; Question 112: A customer needs to know how data from third-party applicati...; Question 113: Which of the following capabilities is only available when u...; Question 114: You are a customer service representative for a company that...; Question 115: Hotspot Question You are a customer service representative w...; Question 116: Drag and Drop Question A company deploys Dynamics 365 Custom...; Question 117: Your company has a Dynamics CRM organization. The company pl...; Question 118: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 119: You are integrating Power Virtual Agents with Omnichannel fo...; Question 120: Hotspot Question A company uses Omnichannel for Customer Ser...; Question 121: You use Dynamics 365 for Customer Service. You need to creat...; Question 122: Case Study 6 - Lucerne Publishing Background Lucerne Publish...; Question 123: You are creating an external-facing portal that uses capabil...; Question 124: Note: This question is part of a series of questions that pr...; Question 125: Note: This question is part of a series of questions that pr...; Question 126: Drag and Drop Question You are a Dynamics 365 administrator....; Question 127: You are a Dynamics 365 Customer Service administrator. Email...; Question 128: Your organization plans to use Microsoft Power BI to access ...; Question 129: Hotspot Question A computer repair company employs technicia...; Question 130: A customer's entitlement is not available to assign to a cas...; Question 131: Note: This question is part of a series of questions that pr...; Question 132: Hotspot Question A customer service manager needs a new busi...; Question 133: Drag and Drop Question You are a functional consultant for a...; Question 134: Drag and Drop Question A company implements Dynamics 365 Cus...; Question 135: Hotspot Question You use Dynamics 365 for Customer Service. ...; Question 136: You are a Dynamics 365 for Customer Service administrator cr...; Question 137: You are a Dynamics 365 for Customer Service administrator cr...; Question 138: Hotspot Question You are implementing Dynamics 365 for Custo...; Question 139: Hotspot Question You are a Microsoft Dynamics 365 for Custom...; Question 140: Hotspot Question You are using Dynamics 365 Customer Service...; Question 141: A company uses Dynamics 365 Customer Service. Agents note th...; Question 142: Note: This question is part of a series of questions that pr...; Question 143: You are a Dynamics 365 Customer Service system administrator...; Question 144: You have a Microsoft Dynamics 365 environment. You implement...; Question 145: Under which two circumstances will a routing rule be applied...; Question 146: Drag and Drop Question A company deploys Dynamics 365 Custom...; Question 147: Note: This question is part of a series of questions that pr...; Question 148: You manage a Dynamics 365 for Customer Service environment. ...; Question 149: A company that manufactures industrial heating, ventilation,...; Question 150: Hotspot Question A company uses Dynamics 365 Customer Servic...; Question 151: Hotspot Question A company implements Dynamics 365 for Custo...; Question 152: Note: This question is part of a series of questions that pr...; Question 153: Customer service representatives are not able to manually ad...; Question 154: You are a Dynamics 365 Customer Service administrator. You n...; Question 155: You have a Microsoft Dynamics 365 environment and you are us...; Question 156: A company has a Customer Service deployment. The company pla...; Question 157: Your company uses Dynamics 365 Customer Service. You are des...; Question 158: Hotspot Question You are implementing Omnichannel for Custom...; Question 159: Hotspot Question A company uses Omnichannel for Customer Ser...; Question 160: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 161: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 162: You are a Dynamics 365 for Customer Service administrator. Y...; Question 163: You implement the Unified Service Desk (USD). You plan to im...; Question 164: Case Study 4 - Lamna Healthcare Background Lamna Healthcare ...; Question 165: Note: This question is part of a series of questions that pr...; Question 166: Drag and Drop Question You are a Dynamics 365 for Customer S...; Question 167: You create an entitlement for a customer. In the channels se...; Question 168: Hotspot Question A credit card company uses Dynamics 365 Cus...; Question 169: Note: This question is part of a series of questions that pr...; Question 170: Note: This question is part of a series of questions that pr...; Question 171: Hotspot Question A client wants to use the knowledge base in...; Question 172: Hotspot Question A company installs and services air filteri...; Question 173: A company uses Dynamics 365 Customer Service. Agents provide...; Question 174: Note: This question is part of a series of questions that pr...; Question 175: Drag and Drop Question You work for a company that installs ...

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