MB-230 Exam Dumps | You are implementing Omnichannel for Customer Service for a company. The company has the following requirements:

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Question 14/175

You are implementing Omnichannel for Customer Service for a company.
The company has the following requirements:
- Initial conversations must be assigned to Power Virtual Agents
chatbots.
- If a conversation needs to be escalated, it must be assigned to a
human agent.
- The chatbot and human agents must be in the same queue.
You need to complete the implementation to meet the requirements.
What must the chatbot capacity as compared to the agents' capacity?

A. The chatbot capacity must be higher than the capacity of the agents.

B. The chatbot capacity must be less than the capacity of the agents.

C. The chatbot capacity must be the same as the capacity of the agents.

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