MB-230 Exam Dumps | You are a customer service representative for a company that uses Dynamics 365 Customer Service. When

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Question 114/175

You are a customer service representative for a company that uses Dynamics 365 Customer Service.
When customer service representatives find records that meet specific criteria, they must be able to do the following:
- Open the records in a new tab.
- Open a single record in a new session.
- Open a single record in an existing session on a new tab.
You need to meet the requirements.
Which two actions should you perform? Each correct answer part of a complete solution.
NOTE: Each correct selection is worth one point.

A. Use session templates and application tab templates.

B. Use the Customer Service Hub.

C. Use a Customer Service workspace.

D. Use Open Record Set.

E. Use Global search.

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Question 114/175

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