MB-230 Exam Dumps | Hotspot Question A company that manufactures industrial heating, ventilation, and air conditioning units

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Question 10/175

Hotspot Question
A company that manufactures industrial heating, ventilation, and air conditioning units (HVAC) is implementing Dynamics 365 Customer Service.
The company requires a presales solution that handles presales inquiries and existing customer support calls. The solution must meet the following requirements:
- Presales inquiry handling must be maintained separately from support
call handling.
- Presales inquiries captured from the company website must be handled
by dedicated teams for each country on a first-come, first-served
basis.
- Support calls for specific HVAC systems must be directed only to
their respective certified technicians.
You need to configure the solution.
Which components should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

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