MB-230 Exam Dumps | Hotspot Question A company uses Omnichannel for Customer Service. The company experiences increased incoming

<< Prev Question Next Question >>

Question 159/175

Hotspot Question
A company uses Omnichannel for Customer Service.
The company experiences increased incoming live chats from the company website regarding several product recalls. To handle these calls, the company designates agents who have specialized training to manage the conversations.
The conversations must meet the following requirements:
- Calls must be routed to the designated agents.
- Agents must follow legally approved standardized answers to customer
questions.
- Agents must be able to reference several knowledge base articles
associated with the recalls quickly.
- Greeting and sign off messages must be standardized.
You need to configure the system.
Which components should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Question List (175q): Question 1: Note: This question is part of a series of questions that pr...; Question 2: A customer service manager needs a combination of case data ...; Question 3: A company has used Dynamics 365 Customer Service with Omni c...; Question 4: You are creating a Power Virtual Agents chatbot to handle co...; Question 5: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 6: Note: This question is part of a series of questions that pr...; Question 7: You are deploying a Unified Service Desk (USD) application. ...; Question 8: Hotspot Question A company is implementing Dynamics 365 Cust...; Question 9: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 10: Hotspot Question A company that manufactures industrial heat...; Question 11: Note: This question is part of a series of questions that pr...; Question 12: Drag and Drop Question A company uses Dynamics 365 Customer ...; Question 13: You create a Power Virtual Agents chatbot. The chatbot inclu...; Question 14: You are implementing Omnichannel for Customer Service for a ...; Question 15: You have an entitlement that allows 15 cases to be opened by...; Question 16: Drag and Drop Question A company that operates in 101 countr...; Question 17: Drag and Drop Question You manage Dynamics 365 for Customer ...; Question 18: You implement the Unified Service Desk (USD). Which three of...; Question 19: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 20: You have two sites. You need to ensure that all of the resou...; Question 21: A company uses Dynamics 365 Customer Service. A customer ser...; Question 22: Drag and Drop Question You are a Dynamics 365 Customer Servi...; Question 23: Drag and Drop Question A contact center supervisor requires ...; Question 24: You are a Dynamics 365 Customer Service system administrator...; Question 25: A company uses Dynamics 365 Customer Service with IoT device...; Question 26: You are an administrator of a Dynamics 365 Customer Service ...; Question 27: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 28: Hotspot Question A client plans to implement a case resoluti...; Question 29: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 30: Drag and Drop Question You are a Dynamics 365 for Customer S...; Question 31: Your organization plans to use Voice of the Customer to send...; Question 32: You enable feedback for a Voice of the Customer survey. What...; Question 33: Case Study 4 - Lamna Healthcare Background Lamna Healthcare ...; Question 34: Drag and Drop Question A company wants to use Power Virtual ...; Question 35: Drag and Drop Question You manage Dynamics 365 Customer Serv...; Question 36: You have a Microsoft Dynamics 365 environment. You implement...; Question 37: You are creating surveys for Voice of the Customer (VoC). Yo...; Question 38: You have a Microsoft Dynamics 365 environment. You implement...; Question 39: Case Study 5 - Fourth Coffee Background You are the technolo...; Question 40: You are describing Power Virtual Agents to executives at a c...; Question 41: You have access to the desktop version of Microsoft Excel an...; Question 42: Drag and Drop Question You are setting up Omnichannel for Cu...; Question 43: You are an administrator of a Dynamics 365 Customer Service ...; Question 44: You are a system administrator for Dynamics 365 for Customer...; Question 45: Note: This question is part of a series of questions that pr...; Question 46: Drag and Drop Question You are using Omnichannel for Custome...; Question 47: Note: This question is part of a series of questions that pr...; Question 48: A company enables custom context variables on a chat widget....; Question 49: A company uses Dynamics 365 Customer Service. You are config...; Question 50: Hotspot Question A company uses Dynamics 365 Customer Servic...; Question 51: Case Study 5 - Fourth Coffee Background You are the technolo...; Question 52: You are a help desk representative for an organization using...; Question 53: You are implementing a help desk system that enables users t...; Question 54: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 55: You manage a Dynamics 365 for Customer Service environment. ...; Question 56: Case Study 6 - Lucerne Publishing Background Lucerne Publish...; Question 57: Hotspot Question You are configuring a Dynamics 365 for Cust...; Question 58: A company implements Dynamics 365 for Customer Service. You ...; Question 59: A customer has a Customer Service environment. The customer ...; Question 60: You plan to create an entitlement template. You need to iden...; Question 61: Drag and Drop Question You manage a Dynamics 365 environment...; Question 62: A company uses Dynamics 365 Customer Service. The schedule s...; Question 63: A company administrator is setting up Dynamics 365 Omnichann...; Question 64: Case Study 5 - Fourth Coffee Background You are the technolo...; Question 65: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 66: Which two statements regarding standard service-level agreem...; Question 67: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 68: You are a Dynamics 365 Customer Service administrator. You a...; Question 69: A company uses Omnichannel for Customer Service. An administ...; Question 70: Hotspot Question You need to configure security roles for Dy...; Question 71: Your organization uses enhanced service level agreements (SL...; Question 72: Note: This question is part of a series of questions that pr...; Question 73: A company manufactures, installs, and maintains residential ...; Question 74: You are configuring a queue in Omnichannel for Customer Serv...; Question 75: You are a Dynamics 365 Customer Service administrator. You a...; Question 76: Drag and Drop Question A company uses Customer Service. The ...; Question 77: You are implementing Omnichannel for Customer Service for a ...; Question 78: Drag and Drop Question A company is implementing Omnichannel...; Question 79: Drag and Drop Question A company uses Dynamics 365 Customer ...; Question 80: Drag and Drop Question You are creating agent scripts in Dyn...; Question 81: You send surveys to customers who have opened cases within t...; Question 82: Drag and Drop Question You are an Omnichannel administrator ...; Question 83: A company uses Dynamics 365 Customer Service. A client purch...; Question 84: You are implementing Dynamics 365 Customer Service Insights....; Question 85: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 86: Note: This question is part of a series of questions that pr...; Question 87: Note: This question is part of a series of questions that pr...; Question 88: Which three statements regarding Voice of The Customer are t...; Question 89: Hotspot Question You are a Dynamics 365 Customer Service adm...; Question 90: Hotspot Question A company is evaluating Dynamics 365 Custom...; Question 91: Note: This question is part of a series of questions that pr...; Question 92: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 93: You need to enable the Map view for the schedule board. What...; Question 94: You configure an organization to use entitlements. No custom...; Question 95: Hotspot Question A company installs and services air filtrat...; Question 96: Case Study 4 - Lamna Healthcare Background Lamna Healthcare ...; Question 97: Note: This question is part of a series of questions that pr...; Question 98: Drag and Drop Question You are a customer service representa...; Question 99: Drag and Drop Question You are implementing a new channel wi...; Question 100: You must keep track of knowledgebase (KB) articles and clien...; Question 101: You plan to create surveys for a multinational company that ...; Question 102: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 103: Case Study 3 - The Phone Company Overview The Phone Company ...; Question 104: You are customizing an Omnichannel for Customer Service impl...; Question 105: You sign in to Dynamics 365 Customer Service as a system adm...; Question 106: Hotspot Question A company has satellite offices that servic...; Question 107: You are creating a survey using Voice of the Customer. You n...; Question 108: You are customizing an Omnichannel for Customer Service impl...; Question 109: Note: This question is part of a series of questions that pr...; Question 110: Hotspot Question You are a help desk support representative ...; Question 111: Note: This question is part of a series of questions that pr...; Question 112: A customer needs to know how data from third-party applicati...; Question 113: Which of the following capabilities is only available when u...; Question 114: You are a customer service representative for a company that...; Question 115: Hotspot Question You are a customer service representative w...; Question 116: Drag and Drop Question A company deploys Dynamics 365 Custom...; Question 117: Your company has a Dynamics CRM organization. The company pl...; Question 118: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 119: You are integrating Power Virtual Agents with Omnichannel fo...; Question 120: Hotspot Question A company uses Omnichannel for Customer Ser...; Question 121: You use Dynamics 365 for Customer Service. You need to creat...; Question 122: Case Study 6 - Lucerne Publishing Background Lucerne Publish...; Question 123: You are creating an external-facing portal that uses capabil...; Question 124: Note: This question is part of a series of questions that pr...; Question 125: Note: This question is part of a series of questions that pr...; Question 126: Drag and Drop Question You are a Dynamics 365 administrator....; Question 127: You are a Dynamics 365 Customer Service administrator. Email...; Question 128: Your organization plans to use Microsoft Power BI to access ...; Question 129: Hotspot Question A computer repair company employs technicia...; Question 130: A customer's entitlement is not available to assign to a cas...; Question 131: Note: This question is part of a series of questions that pr...; Question 132: Hotspot Question A customer service manager needs a new busi...; Question 133: Drag and Drop Question You are a functional consultant for a...; Question 134: Drag and Drop Question A company implements Dynamics 365 Cus...; Question 135: Hotspot Question You use Dynamics 365 for Customer Service. ...; Question 136: You are a Dynamics 365 for Customer Service administrator cr...; Question 137: You are a Dynamics 365 for Customer Service administrator cr...; Question 138: Hotspot Question You are implementing Dynamics 365 for Custo...; Question 139: Hotspot Question You are a Microsoft Dynamics 365 for Custom...; Question 140: Hotspot Question You are using Dynamics 365 Customer Service...; Question 141: A company uses Dynamics 365 Customer Service. Agents note th...; Question 142: Note: This question is part of a series of questions that pr...; Question 143: You are a Dynamics 365 Customer Service system administrator...; Question 144: You have a Microsoft Dynamics 365 environment. You implement...; Question 145: Under which two circumstances will a routing rule be applied...; Question 146: Drag and Drop Question A company deploys Dynamics 365 Custom...; Question 147: Note: This question is part of a series of questions that pr...; Question 148: You manage a Dynamics 365 for Customer Service environment. ...; Question 149: A company that manufactures industrial heating, ventilation,...; Question 150: Hotspot Question A company uses Dynamics 365 Customer Servic...; Question 151: Hotspot Question A company implements Dynamics 365 for Custo...; Question 152: Note: This question is part of a series of questions that pr...; Question 153: Customer service representatives are not able to manually ad...; Question 154: You are a Dynamics 365 Customer Service administrator. You n...; Question 155: You have a Microsoft Dynamics 365 environment and you are us...; Question 156: A company has a Customer Service deployment. The company pla...; Question 157: Your company uses Dynamics 365 Customer Service. You are des...; Question 158: Hotspot Question You are implementing Omnichannel for Custom...; Question 159: Hotspot Question A company uses Omnichannel for Customer Ser...; Question 160: Case Study 1 - Humongous Insurance Background Humongous Insu...; Question 161: Case Study 2 - Lamna Healthcare Background Lamna Healthcare ...; Question 162: You are a Dynamics 365 for Customer Service administrator. Y...; Question 163: You implement the Unified Service Desk (USD). You plan to im...; Question 164: Case Study 4 - Lamna Healthcare Background Lamna Healthcare ...; Question 165: Note: This question is part of a series of questions that pr...; Question 166: Drag and Drop Question You are a Dynamics 365 for Customer S...; Question 167: You create an entitlement for a customer. In the channels se...; Question 168: Hotspot Question A credit card company uses Dynamics 365 Cus...; Question 169: Note: This question is part of a series of questions that pr...; Question 170: Note: This question is part of a series of questions that pr...; Question 171: Hotspot Question A client wants to use the knowledge base in...; Question 172: Hotspot Question A company installs and services air filteri...; Question 173: A company uses Dynamics 365 Customer Service. Agents provide...; Question 174: Note: This question is part of a series of questions that pr...; Question 175: Drag and Drop Question You work for a company that installs ...

Question 159/175

LEAVE A REPLY

Download PDF File