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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	135
Version:	v2024-12-17
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# of Questions views:	6585
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Exam Question List: Question 1: You need to create the dashboards. Which dashboard types sho...; Question 2: You are a Dynamics 365 for Customer Service administrator cr...; Question 3: Your company uses Dynamics 365 Customer Service. You create ...; Question 4: You need to configure the queue for telephone-based cases. W...; Question 5: A company is using Omnichannel for Customer Service. You add...; Question 6: Note: This question is part of a series of questions that pr...; Question 7: You are a Dynamics 365 Customer Service administrator. You a...; Question 8: You are a Dynamics 365 Customer Service administrator. You m...; Question 9: You are an Omnichannel supervisor for a company. The manager...; Question 10: Note: This question is part of a series of questions that pr...; Question 11: You are an Omnichannel supervisor at a company. You install ...; Question 12: You need to configure the options for the schedule. Which op...; Question 13: You are creating a Power Virtual Agents chatbot to handle co...; Question 14: A company implements Dynamics 365 for Customer Service. Whic...; Question 15: You are a customer service manager for a company using Dynam...; Question 16: You are using Dynamics 365 Customer Service. You are viewing...; Question 17: You are a Dynamics 365 Customer Service administrator. You n...; Question 18: You send surveys to customers who have opened cases within t...; Question 19: A company uses Dynamics 365 Customer Service. The schedule s...; Question 20: You are a Dynamics 365 Customer Service administrator. You c...; Question 21: You ate creating agent scripts in Dynamics 365 Customer Serv...; Question 22: A company uses Customer Service. The company plans to enable...; Question 23: A company is implementing Omnichannel for Customer Service. ...; Question 24: You work for a power company that uses Dynamics 365 Customer...; Question 25: You are a system administrator for Dynamics 365 for Customer...; Question 26: Note: This question is part of a series of questions that pr...; Question 27: You need to select the feature for each parameter. Which fea...; Question 28: A company uses Dynamics 365 Customer Service. The manufactur...; Question 29: You need to configure the settings to handle customer claims...; Question 30: You are implementing Omnichannel for Customer Service for a ...; Question 31: A company installs and services air filtration units for ind...; Question 32: A company needs to publish knowledge base ankles. You need t...; Question 33: You need to build a personal dashboard that displays the fol...; Question 34: A company uses Dynamics 365 Customer Sen/ice. Agents note th...; Question 35: You are customizing a Dynamics 36S Customer Service implemen...; Question 36: You are implementing Omnichannel for Customer Service for a ...; Question 37: A Dynamics 365 Customer Service organization uses routing ru...; Question 38: You need to choose which tools need to be created and config...; Question 39: Note: This question is part of a series of questions that pr...; Question 40: A company uses Dynamics 365 Customer Service. The company in...; Question 41: You need to assign the minimum required security roles to a ...; Question 42: A company is implementing Dynamics 365 Customer Service. The...; Question 43: A company has a Customer Service deployment. The company pla...; Question 44: You are implementing Dynamics 365 Customer Service Workspace...; Question 45: You are implementing Dynamics 365 for Customer Service. You ...; Question 46: You are customizing an Omnichannel for Customer Service impl...; Question 47: You need to select the steps to create a new macro that will...; Question 48: You need to set up the system for cases going to supervisors...; Question 49: You need to configure OmniChannel to route correctly. Which ...; Question 50: You ate creating agent scripts that have macros for quick st...; Question 51: You are a Dynamics 365 for Customer Service administrator. T...; Question 52: You are implementing Omnichannel for Customer Service for a ...; Question 53: A company closes the business each year for nine business da...; Question 54: Note: This question is part of a series of questions that pr...; Question 55: A company has a Customer Service deployment. The company pla...; Question 56: You need to add SLA timers to the Case form. Which two optio...; Question 57: A company implements Dynamics 365 Customer Voice. When the c...; Question 58: You implement Dynamics 365 Customer Service for a call cente...; Question 59: You need to choose the appropriate actions when using the kn...; Question 60: You need to create the queue for cases. What type of queue s...; Question 61: You need to configure each escalation scenario. Which config...; Question 62: You use Dynamics 365 for Customer Service. You need to creat...; Question 63: A company sells and services bicycles. The company uses Dyna...; Question 64: You are implementing Omnichannel for Customer Service for a ...; Question 65: A company implements Dynamics 365 Customer Service. You are ...; Question 66: You need to identify who has access to the Schedule tab and ...; Question 67: Note: This question is part of a series of questions that pr...; Question 68: You are creating an external-facing portal that uses capabil...; Question 69: A company deploys Dynamics 365 Customer Service. The company...; Question 70: You are a customer service representative using Dynamics 365...; Question 71: You are the Dynamics 365 administrator for a help desk. You ...; Question 72: You are a Dynamics 365 for Customer Service administrator. Y...; Question 73: A company uses Dynamics 365 Customer Service. A client purch...; Question 74: Note: This question is part of a series of questions that pr...; Question 75: You are implementing a new channel within Omnichannel. You n...; Question 76: A company is Implementing Dynamics 365 Customer Service and ...; Question 77: You are configuring a Dynamics 365 for Customer Service inst...; Question 78: You are a Dynamics 365 for Customer Service administrator. Y...; Question 79: You are configuring Dynamics 365 Customer Service. Child cas...; Question 80: A company has used Dynamics 365 Customer Service with Omnich...; Question 81: A company uses Omnichannel for Customer Service. The company...; Question 82: You need to implement service-level agreements. Which type o...; Question 83: You are a Dynamics 365 for Customer Service administrator. Y...; Question 84: You are using Dynamics 365 Customer Service to create and ac...; Question 85: You are customizing an Omnichannel for Customer Service impl...; Question 86: You use Dynamics 365 Customer Service to manage cases. You n...; Question 87: You need to set up the analytics functionality. What should ...; Question 88: What should managers use to perform weekly reviews with case...; Question 89: A computer repair company employs technicians. Some technici...; Question 90: A company is evaluating Dynamics 365 Customer Service Insigh...; Question 91: You are a customer service schedule administrator for a comp...; Question 92: A company uses Dynamics 365 Customer Voice. The company requ...; Question 93: You create a Power Virtual Agents chatbot. The chatbot inclu...; Question 94: A company has a service level agreement (SLA) that they will...; Question 95: A customer service manager wants to find out how agents desc...; Question 96: A client wants to use the knowledge base in Dynamics 365 Cus...; Question 97: You are a customer service representative working with cases...; Question 98: A company uses Dynamics 365 Customer Service. You need to im...; Question 99: You are a customer service representative using Dynamics 365...; Question 100: You are implementing Omnichannel for Customer Service for a ...; Question 101: You manage a Dynamics 365 for Customer Service environment. ...; Question 102: You are setting up channels for Omnichannel for Customer Ser...; Question 103: A company uses Dynamics 365 Customer Service. The app is sha...; Question 104: You are customizing a Dynamics 365 Customer Service implemen...; Question 105: You are a Dynamics 365 for Customer Service administrator cr...; Question 106: You need to enable relevance search for the custom entity. W...; Question 107: You use multiple workspaces within Dynamics 365 Customer Ser...; Question 108: You manage a Dynamics 365 Customer Service environment. The ...; Question 109: You need to configure the queues. Which configurations shoul...; Question 110: You are using Dynamics 365 for Customer Service. You have ex...; Question 111: You need to create a new agent script for the agents. Which ...; Question 112: You manage Dynamics 365 Customer Service. You have a routing...; Question 113: A company uses Dynamics 365 Customer Service to provide prod...; Question 114: Your company uses Dynamics 365 Customer Service. You are des...; Question 115: You need to determine the type of queues to create. How shou...; Question 116: Note: This question is part of a series of questions that pr...; Question 117: You are a Dynamics 365 administrator. You want to set up a c...; Question 118: A trucking company uses a custom table named Leased Truck in...; Question 119: A company has a Customer Service deployment. The company pla...; Question 120: A credit card company uses Dynamics 365 Customer Service. Ag...; Question 121: A company is implementing Dynamics 365 Customer Service work...; Question 122: You are using Dynamics 365 Customer Service. You need to ens...; Question 123: You work for a healthcare company that does not use Azure Ac...; Question 124: Note; This question is part of a series of questions that pr...; Question 125: You are describing Power Virtual Agents to executives at a c...; Question 126: A company has satellite offices that service local areas. Ea...; Question 127: Note: This question is part of a series of questions that pr...; Question 128: A company uses Dynamics 365 for Customer Service. A case in ...; Question 129: You are implementing Dynamics 365 Customer Service Insights....; Question 130: You are setting up Omnichannel for Customer Service. You nee...; Question 131: Note: This question is part of a series of questions that pr...; Question 132: You manage Dynamics 365 for Customer Service. You need to cr...; Question 133: A company uses Customer Service to manage support cases and ...; Question 134: A company that manufactures industrial heating, ventilation,...; Question 135: You are a Dynamics 365 for Customer Service administrator. Y...

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