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Exam Code:MB-230
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:Microsoft
Free Question Number:135
Version:v2024-12-17
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Exam Question List
Question 1: You need to create the dashboards. Which dashboard types sho...
Question 2: You are a Dynamics 365 for Customer Service administrator cr...
Question 3: Your company uses Dynamics 365 Customer Service. You create ...
Question 4: You need to configure the queue for telephone-based cases. W...
Question 5: A company is using Omnichannel for Customer Service. You add...
Question 6: Note: This question is part of a series of questions that pr...
Question 7: You are a Dynamics 365 Customer Service administrator. You a...
Question 8: You are a Dynamics 365 Customer Service administrator. You m...
Question 9: You are an Omnichannel supervisor for a company. The manager...
Question 10: Note: This question is part of a series of questions that pr...
Question 11: You are an Omnichannel supervisor at a company. You install ...
Question 12: You need to configure the options for the schedule. Which op...
Question 13: You are creating a Power Virtual Agents chatbot to handle co...
Question 14: A company implements Dynamics 365 for Customer Service. Whic...
Question 15: You are a customer service manager for a company using Dynam...
Question 16: You are using Dynamics 365 Customer Service. You are viewing...
Question 17: You are a Dynamics 365 Customer Service administrator. You n...
Question 18: You send surveys to customers who have opened cases within t...
Question 19: A company uses Dynamics 365 Customer Service. The schedule s...
Question 20: You are a Dynamics 365 Customer Service administrator. You c...
Question 21: You ate creating agent scripts in Dynamics 365 Customer Serv...
Question 22: A company uses Customer Service. The company plans to enable...
Question 23: A company is implementing Omnichannel for Customer Service. ...
Question 24: You work for a power company that uses Dynamics 365 Customer...
Question 25: You are a system administrator for Dynamics 365 for Customer...
Question 26: Note: This question is part of a series of questions that pr...
Question 27: You need to select the feature for each parameter. Which fea...
Question 28: A company uses Dynamics 365 Customer Service. The manufactur...
Question 29: You need to configure the settings to handle customer claims...
Question 30: You are implementing Omnichannel for Customer Service for a ...
Question 31: A company installs and services air filtration units for ind...
Question 32: A company needs to publish knowledge base ankles. You need t...
Question 33: You need to build a personal dashboard that displays the fol...
Question 34: A company uses Dynamics 365 Customer Sen/ice. Agents note th...
Question 35: You are customizing a Dynamics 36S Customer Service implemen...
Question 36: You are implementing Omnichannel for Customer Service for a ...
Question 37: A Dynamics 365 Customer Service organization uses routing ru...
Question 38: You need to choose which tools need to be created and config...
Question 39: Note: This question is part of a series of questions that pr...
Question 40: A company uses Dynamics 365 Customer Service. The company in...
Question 41: You need to assign the minimum required security roles to a ...
Question 42: A company is implementing Dynamics 365 Customer Service. The...
Question 43: A company has a Customer Service deployment. The company pla...
Question 44: You are implementing Dynamics 365 Customer Service Workspace...
Question 45: You are implementing Dynamics 365 for Customer Service. You ...
Question 46: You are customizing an Omnichannel for Customer Service impl...
Question 47: You need to select the steps to create a new macro that will...
Question 48: You need to set up the system for cases going to supervisors...
Question 49: You need to configure OmniChannel to route correctly. Which ...
Question 50: You ate creating agent scripts that have macros for quick st...
Question 51: You are a Dynamics 365 for Customer Service administrator. T...
Question 52: You are implementing Omnichannel for Customer Service for a ...
Question 53: A company closes the business each year for nine business da...
Question 54: Note: This question is part of a series of questions that pr...
Question 55: A company has a Customer Service deployment. The company pla...
Question 56: You need to add SLA timers to the Case form. Which two optio...
Question 57: A company implements Dynamics 365 Customer Voice. When the c...
Question 58: You implement Dynamics 365 Customer Service for a call cente...
Question 59: You need to choose the appropriate actions when using the kn...
Question 60: You need to create the queue for cases. What type of queue s...
Question 61: You need to configure each escalation scenario. Which config...
Question 62: You use Dynamics 365 for Customer Service. You need to creat...
Question 63: A company sells and services bicycles. The company uses Dyna...
Question 64: You are implementing Omnichannel for Customer Service for a ...
Question 65: A company implements Dynamics 365 Customer Service. You are ...
Question 66: You need to identify who has access to the Schedule tab and ...
Question 67: Note: This question is part of a series of questions that pr...
Question 68: You are creating an external-facing portal that uses capabil...
Question 69: A company deploys Dynamics 365 Customer Service. The company...
Question 70: You are a customer service representative using Dynamics 365...
Question 71: You are the Dynamics 365 administrator for a help desk. You ...
Question 72: You are a Dynamics 365 for Customer Service administrator. Y...
Question 73: A company uses Dynamics 365 Customer Service. A client purch...
Question 74: Note: This question is part of a series of questions that pr...
Question 75: You are implementing a new channel within Omnichannel. You n...
Question 76: A company is Implementing Dynamics 365 Customer Service and ...
Question 77: You are configuring a Dynamics 365 for Customer Service inst...
Question 78: You are a Dynamics 365 for Customer Service administrator. Y...
Question 79: You are configuring Dynamics 365 Customer Service. Child cas...
Question 80: A company has used Dynamics 365 Customer Service with Omnich...
Question 81: A company uses Omnichannel for Customer Service. The company...
Question 82: You need to implement service-level agreements. Which type o...
Question 83: You are a Dynamics 365 for Customer Service administrator. Y...
Question 84: You are using Dynamics 365 Customer Service to create and ac...
Question 85: You are customizing an Omnichannel for Customer Service impl...
Question 86: You use Dynamics 365 Customer Service to manage cases. You n...
Question 87: You need to set up the analytics functionality. What should ...
Question 88: What should managers use to perform weekly reviews with case...
Question 89: A computer repair company employs technicians. Some technici...
Question 90: A company is evaluating Dynamics 365 Customer Service Insigh...
Question 91: You are a customer service schedule administrator for a comp...
Question 92: A company uses Dynamics 365 Customer Voice. The company requ...
Question 93: You create a Power Virtual Agents chatbot. The chatbot inclu...
Question 94: A company has a service level agreement (SLA) that they will...
Question 95: A customer service manager wants to find out how agents desc...
Question 96: A client wants to use the knowledge base in Dynamics 365 Cus...
Question 97: You are a customer service representative working with cases...
Question 98: A company uses Dynamics 365 Customer Service. You need to im...
Question 99: You are a customer service representative using Dynamics 365...
Question 100: You are implementing Omnichannel for Customer Service for a ...
Question 101: You manage a Dynamics 365 for Customer Service environment. ...
Question 102: You are setting up channels for Omnichannel for Customer Ser...
Question 103: A company uses Dynamics 365 Customer Service. The app is sha...
Question 104: You are customizing a Dynamics 365 Customer Service implemen...
Question 105: You are a Dynamics 365 for Customer Service administrator cr...
Question 106: You need to enable relevance search for the custom entity. W...
Question 107: You use multiple workspaces within Dynamics 365 Customer Ser...
Question 108: You manage a Dynamics 365 Customer Service environment. The ...
Question 109: You need to configure the queues. Which configurations shoul...
Question 110: You are using Dynamics 365 for Customer Service. You have ex...
Question 111: You need to create a new agent script for the agents. Which ...
Question 112: You manage Dynamics 365 Customer Service. You have a routing...
Question 113: A company uses Dynamics 365 Customer Service to provide prod...
Question 114: Your company uses Dynamics 365 Customer Service. You are des...
Question 115: You need to determine the type of queues to create. How shou...
Question 116: Note: This question is part of a series of questions that pr...
Question 117: You are a Dynamics 365 administrator. You want to set up a c...
Question 118: A trucking company uses a custom table named Leased Truck in...
Question 119: A company has a Customer Service deployment. The company pla...
Question 120: A credit card company uses Dynamics 365 Customer Service. Ag...
Question 121: A company is implementing Dynamics 365 Customer Service work...
Question 122: You are using Dynamics 365 Customer Service. You need to ens...
Question 123: You work for a healthcare company that does not use Azure Ac...
Question 124: Note; This question is part of a series of questions that pr...
Question 125: You are describing Power Virtual Agents to executives at a c...
Question 126: A company has satellite offices that service local areas. Ea...
Question 127: Note: This question is part of a series of questions that pr...
Question 128: A company uses Dynamics 365 for Customer Service. A case in ...
Question 129: You are implementing Dynamics 365 Customer Service Insights....
Question 130: You are setting up Omnichannel for Customer Service. You nee...
Question 131: Note: This question is part of a series of questions that pr...
Question 132: You manage Dynamics 365 for Customer Service. You need to cr...
Question 133: A company uses Customer Service to manage support cases and ...
Question 134: A company that manufactures industrial heating, ventilation,...
Question 135: You are a Dynamics 365 for Customer Service administrator. Y...