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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	26
Version:	v2021-07-24
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# of Questions views:	7007
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Exam Question List: Question 1: Note: This question is part of a series of questions that pr...; Question 2: A customer has three cases in process and two cases for the ...; Question 3: You are a customer service manager using Dynamics 365 for Cu...; Question 4: A company uses Dynamics 365 for Customer Service. You need t...; Question 5: You are a Dynamics 365 for Customer Service administrator. Y...; Question 6: A company uses Dynamics 365 for Customer Service. A case in ...; Question 7: You are using Dynamics 365 for Customer Service. You need to...; Question 8: Note: This question is part of a series of questions that pr...; Question 9: A customer service organization plans to implement knowledge...; Question 10: You are a customer service representative working with cases...; Question 11: You are a Dynamics 365 for Customer Service administrator. Y...; Question 12: You view the interactive dashboard in the Microsoft Dynamics...; Question 13: You need to configure the queue for telephone-based cases. W...; Question 14: You need to ensure that claim disputes conform to the define...; Question 15: Note: This question is part of a series of questions that pr...; Question 16: You are a Dynamics 365 for Customer Service system administr...; Question 17: You are a Microsoft Dynamics 365 for Customer Service admini...; Question 18: You need to configure the system to store answers about clai...; Question 19: You are creating a survey using Voice of the Customer. You n...; Question 20: Note: This question is part of a series of questions that pr...; Question 21: You need to configure the options for the schedule. Which op...; Question 22: You need to create and configure objects to support the requ...; Question 23: You need to configure the correct settings. Which settings s...; Question 24: A company has the following business units: * Call center * ...; Question 25: Customer service representatives are not able to manually ad...; Question 26: You are a Dynamics 365 for Customer Service administrator cr...

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