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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	116
Version:	v2023-09-23
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# of views:	405
# of Questions views:	7597
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Hugh - Nov 18, 2023

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Exam Question List: Question 1: You are helping a company implement Power Virtual Agents wit...; Question 2: You are setting up channels for Omnichannel for Customer Ser...; Question 3: You sign in to Dynamics 365 Customer Service as a system adm...; Question 4: A company has used Dynamics 365 Customer Service with Omnich...; Question 5: You are configuring Dynamics 365 Customer Service workspaces...; Question 6: You are setting up Omnichannel for Customer Service. You nee...; Question 7: Your company uses Dynamics 365 Customer Service. You are des...; Question 8: HOTSPOT You are working as a functional consultant for Dynam...; Question 9: You need to choose the appropriate actions when using the kn...; Question 10: You are a Dynamics 365 for Customer Service administrator. T...; Question 11: You are customizing a Dynamics 365 for Customer Service impl...; Question 12: A company creates a single-page Power BI visualization to sh...; Question 13: A client wants to use the knowledge base in Dynamics 365 Cus...; Question 14: You are a customer service representative using Dynamics 365...; Question 15: You manage a Dynamics 365 for Customer Service environment. ...; Question 16: A company has satellite offices that service local areas. Ea...; Question 17: You need to meet the automatic case creation requirements. W...; Question 18: Note: This question is part of a series of questions that pr...; Question 19: A customer's entitlement is not available to assign to a cas...; Question 20: You need to enable relevance search for the custom entity. W...; Question 21: You are a Dynamics 365 for Customer Service system administr...; Question 22: A client plans to implement a case resolution process. Which...; Question 23: You are implementing a new channel within Omnichannel. You n...; Question 24: A company implements Dynamics 365 Customer Voice. The compan...; Question 25: You are an Omnichannel administrator for a company. The comp...; Question 26: You need to ensure that customers cannot open more cases tha...; Question 27: You are a Dynamics 365 for Customer Service administrator. Y...; Question 28: You are creating a virtual agent to handle common customer i...; Question 29: Note: This question is part of a series of questions that pr...; Question 30: You use Dynamics 365 for Customer Service. You need to merge...; Question 31: You are a Dynamics 365 Customer Service administrator. You a...; Question 32: A company implements Dynamics 365 for Customer Service. Whic...; Question 33: Customer service agents do not have access to Customer Servi...; Question 34: You set a default entitlement for a customer. You need to en...; Question 35: You are describing Power Virtual Agents to executives at a c...; Question 36: You are implementing Dynamics 365 Customer Service Insights....; Question 37: A Dynamics 365 Customer Service organization uses routing ru...; Question 38: You need to configure entitlements for contracts. What shoul...; Question 39: You need to configure the system to store answers about clai...; Question 40: You are implementing Omnichannel for Customer Service for a ...; Question 41: You need to configure the system to notify managers about un...; Question 42: A company is implementing Omnichannel for Customer Service. ...; Question 43: You need to create and configure objects to support the requ...; Question 44: You are a system administrator for Dynamics 365 for Customer...; Question 45: You need to configure security roles for Dynamics 365 Connec...; Question 46: You need to configure OmniChannel to route correctly. Which ...; Question 47: You are a Dynamics 365 system administrator. The customer se...; Question 48: You need to ensure cases are handled correctly. What should ...; Question 49: You are a help desk support representative using Dynamics 36...; Question 50: You need to select which setting needs to be configured for ...; Question 51: Note: This question is part of a series of questions that pr...; Question 52: You are a Dynamics 365 Customer Service administrator. You m...; Question 53: You are customizing a Dynamics 365 Customer Service implemen...; Question 54: Note: This question is part of a series of questions that pr...; Question 55: A company is evaluating Dynamics 365 Customer Service Insigh...; Question 56: You are creating surveys for Voice of the Customer (VoC). Yo...; Question 57: A company is implementing a customized app that will automat...; Question 58: You are a Dynamics 365 for Customer Service administrator. Y...; Question 59: You are a Dynamics 365 Customer Service administrator. Users...; Question 60: You are a Dynamics 365 for Customer Service administrator. Y...; Question 61: You view the interactive dashboard in the Microsoft Dynamics...; Question 62: A company uses Dynamics 365 Customer Service. A user is conf...; Question 63: You are a Dynamics 365 for Customer Service administrator. M...; Question 64: You are a Dynamics 365 Customer Service system administrator...; Question 65: A company uses Dynamics 365 Customer Service. You are config...; Question 66: You are a customer service representative using Dynamics 365...; Question 67: You are an administrator of a Dynamics 365 Customer Service ...; Question 68: A company implements Dynamics 365 Customer Service. You are ...; Question 69: A company uses Dynamics 365 for Customer Service. You need t...; Question 70: You are implementing Omnichannel for Customer Service for a ...; Question 71: You are implementing Dynamics 365 for Customer Service. You ...; Question 72: A company uses Dynamics 365 Customer Service to provide prod...; Question 73: You are using Dynamics 365 Customer Service. You are viewing...; Question 74: You are a Dynamics 365 administrator. You need to determine ...; Question 75: You send surveys to customers who have opened cases within t...; Question 76: You need to select the feature for each parameter. Which fea...; Question 77: Note: This question is part of a series of questions that pr...; Question 78: Note: This question is part of a series of questions that pr...; Question 79: You need to configure the system to meet the three-day and s...; Question 80: A company uses Dynamics 365 Customer Sen/ice. Agents note th...; Question 81: You are a Dynamics 365 Customer Service administrator. You n...; Question 82: You are implementing a help desk system that enables users t...; Question 83: A company closes the business each year for nine business da...; Question 84: You need to create the queue for cases. What type of queue s...; Question 85: You are a Dynamics 365 for Customer Service administrator. Y...; Question 86: What should managers use to perform weekly reviews with case...; Question 87: You are using Dynamics 365 for Customer Service. You need to...; Question 88: You are implementing Omnichannel for Customer Service for a ...; Question 89: You need to configure the options for the schedule. Which op...; Question 90: You are an Omnichannel supervisor at a company. You install ...; Question 91: A company is implementing Omnichannel for Customer Service. ...; Question 92: Note: This question is part of a series of questions that pr...; Question 93: You need to search for answers to customer claims. Which typ...; Question 94: You are a Dynamics 365 Customer Service administrator. Email...; Question 95: You are a Dynamics 365 for Customer Service administrator. Y...; Question 96: You are a Dynamics 365 for Customer Service administrator. Y...; Question 97: A company uses Dynamics 365 for Customer Service. A case in ...; Question 98: A company has the following business units: Call center Cust...; Question 99: Note: This question is part of a series of questions that pr...; Question 100: A company has a service level agreement (SLA) that they will...; Question 101: A fitness company has several locations. The company impleme...; Question 102: Note: This question is part of a series of questions that pr...; Question 103: You work for a pharmaceutical company that distributes vacci...; Question 104: Note: This question is part of a series of questions that pr...; Question 105: A company uses Dynamics 365 Customer Service. Telemetry on a...; Question 106: A company installs and services air filtration units for ind...; Question 107: You are a customer service manager using Dynamics 365 for Cu...; Question 108: You are an Omnichannel supervisor for a company. The company...; Question 109: You need to build a personal dashboard that displays the fol...; Question 110: A company uses Omnichannel for Customer Service. An administ...; Question 111: A company is implementing Omnichannel for Dynamics 365 Custo...; Question 112: An organization uses Dynamics 365 Customer Service. The cust...; Question 113: A company administrator is setting up Dynamics 365 Omnichann...; Question 114: You are a customer service schedule administrator for a comp...; Question 115: A company installs and services air filtering units for indu...; Question 116: A company deploys Dynamics 365 Customer Service. The company...

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