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Question 61/116

You view the interactive dashboard in the Microsoft Dynamics 365 Customer Service Hub.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

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Question List (116q)
Question 1: You are helping a company implement Power Virtual Agents wit...
Question 2: You are setting up channels for Omnichannel for Customer Ser...
Question 3: You sign in to Dynamics 365 Customer Service as a system adm...
Question 4: A company has used Dynamics 365 Customer Service with Omnich...
Question 5: You are configuring Dynamics 365 Customer Service workspaces...
Question 6: You are setting up Omnichannel for Customer Service. You nee...
Question 7: Your company uses Dynamics 365 Customer Service. You are des...
Question 8: HOTSPOT You are working as a functional consultant for Dynam...
Question 9: You need to choose the appropriate actions when using the kn...
Question 10: You are a Dynamics 365 for Customer Service administrator. T...
Question 11: You are customizing a Dynamics 365 for Customer Service impl...
Question 12: A company creates a single-page Power BI visualization to sh...
Question 13: A client wants to use the knowledge base in Dynamics 365 Cus...
Question 14: You are a customer service representative using Dynamics 365...
Question 15: You manage a Dynamics 365 for Customer Service environment. ...
Question 16: A company has satellite offices that service local areas. Ea...
Question 17: You need to meet the automatic case creation requirements. W...
Question 18: Note: This question is part of a series of questions that pr...
Question 19: A customer's entitlement is not available to assign to a cas...
Question 20: You need to enable relevance search for the custom entity. W...
Question 21: You are a Dynamics 365 for Customer Service system administr...
Question 22: A client plans to implement a case resolution process. Which...
Question 23: You are implementing a new channel within Omnichannel. You n...
Question 24: A company implements Dynamics 365 Customer Voice. The compan...
Question 25: You are an Omnichannel administrator for a company. The comp...
Question 26: You need to ensure that customers cannot open more cases tha...
Question 27: You are a Dynamics 365 for Customer Service administrator. Y...
Question 28: You are creating a virtual agent to handle common customer i...
Question 29: Note: This question is part of a series of questions that pr...
Question 30: You use Dynamics 365 for Customer Service. You need to merge...
Question 31: You are a Dynamics 365 Customer Service administrator. You a...
Question 32: A company implements Dynamics 365 for Customer Service. Whic...
Question 33: Customer service agents do not have access to Customer Servi...
Question 34: You set a default entitlement for a customer. You need to en...
Question 35: You are describing Power Virtual Agents to executives at a c...
Question 36: You are implementing Dynamics 365 Customer Service Insights....
Question 37: A Dynamics 365 Customer Service organization uses routing ru...
Question 38: You need to configure entitlements for contracts. What shoul...
Question 39: You need to configure the system to store answers about clai...
Question 40: You are implementing Omnichannel for Customer Service for a ...
Question 41: You need to configure the system to notify managers about un...
Question 42: A company is implementing Omnichannel for Customer Service. ...
Question 43: You need to create and configure objects to support the requ...
Question 44: You are a system administrator for Dynamics 365 for Customer...
Question 45: You need to configure security roles for Dynamics 365 Connec...
Question 46: You need to configure OmniChannel to route correctly. Which ...
Question 47: You are a Dynamics 365 system administrator. The customer se...
Question 48: You need to ensure cases are handled correctly. What should ...
Question 49: You are a help desk support representative using Dynamics 36...
Question 50: You need to select which setting needs to be configured for ...
Question 51: Note: This question is part of a series of questions that pr...
Question 52: You are a Dynamics 365 Customer Service administrator. You m...
Question 53: You are customizing a Dynamics 365 Customer Service implemen...
Question 54: Note: This question is part of a series of questions that pr...
Question 55: A company is evaluating Dynamics 365 Customer Service Insigh...
Question 56: You are creating surveys for Voice of the Customer (VoC). Yo...
Question 57: A company is implementing a customized app that will automat...
Question 58: You are a Dynamics 365 for Customer Service administrator. Y...
Question 59: You are a Dynamics 365 Customer Service administrator. Users...
Question 60: You are a Dynamics 365 for Customer Service administrator. Y...
Question 61: You view the interactive dashboard in the Microsoft Dynamics...
Question 62: A company uses Dynamics 365 Customer Service. A user is conf...
Question 63: You are a Dynamics 365 for Customer Service administrator. M...
Question 64: You are a Dynamics 365 Customer Service system administrator...
Question 65: A company uses Dynamics 365 Customer Service. You are config...
Question 66: You are a customer service representative using Dynamics 365...
Question 67: You are an administrator of a Dynamics 365 Customer Service ...
Question 68: A company implements Dynamics 365 Customer Service. You are ...
Question 69: A company uses Dynamics 365 for Customer Service. You need t...
Question 70: You are implementing Omnichannel for Customer Service for a ...
Question 71: You are implementing Dynamics 365 for Customer Service. You ...
Question 72: A company uses Dynamics 365 Customer Service to provide prod...
Question 73: You are using Dynamics 365 Customer Service. You are viewing...
Question 74: You are a Dynamics 365 administrator. You need to determine ...
Question 75: You send surveys to customers who have opened cases within t...
Question 76: You need to select the feature for each parameter. Which fea...
Question 77: Note: This question is part of a series of questions that pr...
Question 78: Note: This question is part of a series of questions that pr...
Question 79: You need to configure the system to meet the three-day and s...
Question 80: A company uses Dynamics 365 Customer Sen/ice. Agents note th...
Question 81: You are a Dynamics 365 Customer Service administrator. You n...
Question 82: You are implementing a help desk system that enables users t...
Question 83: A company closes the business each year for nine business da...
Question 84: You need to create the queue for cases. What type of queue s...
Question 85: You are a Dynamics 365 for Customer Service administrator. Y...
Question 86: What should managers use to perform weekly reviews with case...
Question 87: You are using Dynamics 365 for Customer Service. You need to...
Question 88: You are implementing Omnichannel for Customer Service for a ...
Question 89: You need to configure the options for the schedule. Which op...
Question 90: You are an Omnichannel supervisor at a company. You install ...
Question 91: A company is implementing Omnichannel for Customer Service. ...
Question 92: Note: This question is part of a series of questions that pr...
Question 93: You need to search for answers to customer claims. Which typ...
Question 94: You are a Dynamics 365 Customer Service administrator. Email...
Question 95: You are a Dynamics 365 for Customer Service administrator. Y...
Question 96: You are a Dynamics 365 for Customer Service administrator. Y...
Question 97: A company uses Dynamics 365 for Customer Service. A case in ...
Question 98: A company has the following business units: Call center Cust...
Question 99: Note: This question is part of a series of questions that pr...
Question 100: A company has a service level agreement (SLA) that they will...
Question 101: A fitness company has several locations. The company impleme...
Question 102: Note: This question is part of a series of questions that pr...
Question 103: You work for a pharmaceutical company that distributes vacci...
Question 104: Note: This question is part of a series of questions that pr...
Question 105: A company uses Dynamics 365 Customer Service. Telemetry on a...
Question 106: A company installs and services air filtration units for ind...
Question 107: You are a customer service manager using Dynamics 365 for Cu...
Question 108: You are an Omnichannel supervisor for a company. The company...
Question 109: You need to build a personal dashboard that displays the fol...
Question 110: A company uses Omnichannel for Customer Service. An administ...
Question 111: A company is implementing Omnichannel for Dynamics 365 Custo...
Question 112: An organization uses Dynamics 365 Customer Service. The cust...
Question 113: A company administrator is setting up Dynamics 365 Omnichann...
Question 114: You are a customer service schedule administrator for a comp...
Question 115: A company installs and services air filtering units for indu...
Question 116: A company deploys Dynamics 365 Customer Service. The company...