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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	158
Version:	v2026-07-09
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# of Questions views:	2922
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Exam Question List: Question 1: You are implementing Omnichannel for Customer Service for a ...; Question 2: You are a customer service representative working with cases...; Question 3: A company uses Omnichannel for Customer Service. The company...; Question 4: A company uses Dynamics 365 Customer Service. A client purch...; Question 5: You need to identify who has access to the Schedule tab and ...; Question 6: Note: This question is part of a series of questions that pr...; Question 7: A company is implementing Dynamics 365 Customer Service. The...; Question 8: Note: This question is part of a series of questions that pr...; Question 9: Your organization plans to use Microsoft Power BI to access ...; Question 10: You are a Dynamics 365 for Customer Service administrator. Y...; Question 11: You make a phone call regarding an existing case record. You...; Question 12: You are implementing Omnichannel for Customer Service for a ...; Question 13: A company implements Dynamics 365 Customer Voice. When the c...; Question 14: You need to configure entitlements for contracts. What shoul...; Question 15: You are a Dynamics 365 Customer Service administrator. You a...; Question 16: You are setting up knowledge management in Dynamics 365 Cust...; Question 17: You are customizing a Dynamics 365 for Customer Service impl...; Question 18: You need to select which setting needs to be configured for ...; Question 19: Note: This question is part of a series of questions that pr...; Question 20: Note: This question is part of a series of questions that pr...; Question 21: A company uses Dynamics 365 Customer Service. Customer Voice...; Question 22: A company plans to implement Copilot in Dynamics 365 Custome...; Question 23: Note: This question is part of a series of questions that pr...; Question 24: You need to meet the automatic case creation requirements. W...; Question 25: A company is using Omnichannel for Customer Service. You add...; Question 26: You need to configure the system to notify managers about un...; Question 27: You are implementing Dynamics 365 for Customer Service. You ...; Question 28: A company has a Dynamics 365 Customer Service implementation...; Question 29: You are implementing Dynamics 365 Customer Service Insights....; Question 30: You need to select the steps to create a new macro that will...; Question 31: Note: This question is part of a series of questions that pr...; Question 32: You are a Dynamics 365 for Customer Service administrator cr...; Question 33: Note: This question is part of a series of questions that pr...; Question 34: A company uses Dynamics 365 Customer Service. The company co...; Question 35: A company uses Dynamics 365 Customer Sen/ice. A customer ser...; Question 36: A customer has three cases in process and two cases for the ...; Question 37: You need to add SLA timers to the Case form. Which two optio...; Question 38: You manage Dynamics 365 Customer Service. You have a routing...; Question 39: You are customizing an Omnichannel for Customer Service impl...; Question 40: You are configuring Dynamics 365 Customer Service workspaces...; Question 41: Your company uses Dynamics 365 Customer Service. The company...; Question 42: You are customizing a Dynamics 365 Customer Service implemen...; Question 43: You are a Dynamics 365 for Customer Service administrator. Y...; Question 44: You need to implement a solution to provide the technician '...; Question 45: You need to ensure that claim disputes conform to the define...; Question 46: Your company uses Dynamics 365 Customer Service. You are des...; Question 47: A company uses Dynamics 365 Customer Service. Customer Voice...; Question 48: Note: This question is part of a series of questions that pr...; Question 49: A company is evaluating Dynamics 365 Customer Service Insigh...; Question 50: Note: This question is part of a series of questions that pr...; Question 51: A company deploys Dynamics 365 Customer Service. The company...; Question 52: You are a Dynamics 365 for Customer Service administrator. Y...; Question 53: A company has the following business units: * Call center * ...; Question 54: You are a Microsoft Dynamics 365 for Customer Service admini...; Question 55: You view the interactive dashboard in the Microsoft Dynamics...; Question 56: A company wants to use Power Virtual Agents chatbots to enab...; Question 57: A client wants to use the knowledge base in Dynamics 365 Cus...; Question 58: Note: This question is part of a series of questions that pr...; Question 59: You use Dynamics 365 for Customer Service. You need to merge...; Question 60: You are implementing Dynamics 365 Customer Service for a com...; Question 61: You create an loT Central application to integrate with Dyna...; Question 62: You are working as a functional consultant for Dynamics 365 ...; Question 63: Note: This question is part of a series of questions that pr...; Question 64: A customer has a Customer Service deployment. The customer n...; Question 65: You are an Omnichannel supervisor for a company. The company...; Question 66: You are an Omnichannel supervisor for an inbound call center...; Question 67: You need to configure OmniChannel to route correctly. Which ...; Question 68: You manage a Dynamics 365 for Customer Service environment. ...; Question 69: You are a Dynamics 365 system administrator. The customer se...; Question 70: You need to configure the queue for telephone-based cases. W...; Question 71: You are integrating Power Virtual Agents with Omnichannel fo...; Question 72: A company implements Dynamics 365 Customer Service. You are ...; Question 73: You need to configure the system to store answers about clai...; Question 74: You need to create an entitlement template. In System Settin...; Question 75: A company uses Dynamics 365 Customer Service. You need to im...; Question 76: You are using Dynamics 365 Customer Service. You are viewing...; Question 77: A retailer uses Dynamics 365 Customer Service integrated wit...; Question 78: A company implements Customer Service You enable Customer Se...; Question 79: A company uses Dynamics 365 Customer Service with loT device...; Question 80: You are an administrator for a company that uses a custom Cu...; Question 81: You are creating a survey using Voice of the Customer. You n...; Question 82: You configure the Case Management Agent for a company. The c...; Question 83: Note: This question is part of a series of questions that pr...; Question 84: You are provisioning Omnichannel for Customer Service. You n...; Question 85: A company uses Dynamics 365 Customer Service. The app is sha...; Question 86: A company uses Dynamics 365 for Customer Service. A case in ...; Question 87: A company uses Dynamics 365 for Customer Service. You need t...; Question 88: A company has a Customer Service deployment. The company pla...; Question 89: Your company uses Dynamics 365 Customer Service. You create ...; Question 90: A midsize service company provides clients with various serv...; Question 91: A company needs to publish knowledge base ankles. You need t...; Question 92: You are a Dynamics 365 Customer Service administrator. You a...; Question 93: You are creating an external-facing portal that uses capabil...; Question 94: You are configuring Microsoft Teams chat integration for a c...; Question 95: You are an Omnichannel administrator for a company. The comp...; Question 96: A customer service manager wants to find out how agents desc...; Question 97: A company uses Omnichannel for Customer Service. An administ...; Question 98: You need to configure the SMS workstream. What should you us...; Question 99: You are a Dynamics 365 Customer Service system administrator...; Question 100: A company is implementing Dynamics 365 Customer Service to s...; Question 101: You need to identify the productivity tools to use for the a...; Question 102: You are configuring a Dynamics 365 for Customer Service inst...; Question 103: A company uses Dynamics 365 Customer Service. Customer servi...; Question 104: You need to ensure cases are handled correctly. What should ...; Question 105: You need to set the schedule to meet requirements for appoin...; Question 106: You are a Dynamics 365 system administrator. The customer se...; Question 107: Customer service representatives are not able to manually ad...; Question 108: A fitness company has several locations. The company impleme...; Question 109: A company sells and services bicycles. The company uses Dyna...; Question 110: A company closes the business each year for nine business da...; Question 111: You need to configure the options for the schedule. Which op...; Question 112: You are an Omnichannel supervisor for a company. The manager...; Question 113: You set a default entitlement for a customer. You need to en...; Question 114: You are a Dynamics 365 system administrator. Your customer s...; Question 115: Note: This question is part of a series of questions that pr...; Question 116: You are a customer service representative using Dynamics 365...; Question 117: You are using Dynamics 365 for Customer Service. You need to...; Question 118: A company uses Customer Service. The company plans to enable...; Question 119: You are a Dynamics 365 for Customer Service administrator cr...; Question 120: You are implementing Omnichannel for Customer Service for a ...; Question 121: You are creating a Power Virtual Agents chatbot to handle co...; Question 122: You are a help desk representative for an organization using...; Question 123: You are implementing Omnichannel for Customer Service for a ...; Question 124: You need to enable relevance search for the custom entity. W...; Question 125: A company uses Dynamics 365 Customer Service. The company in...; Question 126: A company creates a single-page Power BI visualization to sh...; Question 127: You need to configure the queues. Which configurations shoul...; Question 128: You are customizing an Omnichannel for Customer Service impl...; Question 129: A company uses Dynamics 365 Customer Service. The company pu...; Question 130: A company has a Customer Service deployment. The company pla...; Question 131: You must create a custom web portal to support customer serv...; Question 132: A customer's entitlement is not available to assign to a cas...; Question 133: You are configuring a single business process flow in Dynami...; Question 134: You are creating a virtual agent to handle common customer i...; Question 135: A company uses Dynamics 365 Customer Service. The company re...; Question 136: You are implementing Omnichannel for Customer Service. The c...; Question 137: A company has used Dynamics 365 Customer Service with Omnich...; Question 138: A company is implementing Omnichannel for Customer Service. ...; Question 139: A company administrator is setting up Dynamics 365 Omnichann...; Question 140: You need to add the confirmation step for cases. What should...; Question 141: You are a Dynamics 365 for Customer Service administrator. Y...; Question 142: A company uses Dynamics 365 Customer Service. The manufactur...; Question 143: Note: This question is part of a series of questions that pr...; Question 144: A company installs and services air filtration units for ind...; Question 145: You use Dynamics 365 for Customer Service. You need to creat...; Question 146: You need to determine the type of queues to create. How shou...; Question 147: You create a canvas app to show trending results from a Powe...; Question 148: Note: This question is part of a series of questions that pr...; Question 149: Note: This question is part of a series of questions that pr...; Question 150: A company has a Customer Service environment The company pla...; Question 151: You are implementing Dynamics 365 Customer Service for an or...; Question 152: You are an Omnichannel supervisor for a company. The support...; Question 153: A company installs and services air filtering units for indu...; Question 154: You need to configure security roles for Dynamics 365 Connec...; Question 155: You need to configure the system so that an email is sent to...; Question 156: You manage a Dynamics 365 Customer Service environment. The ...; Question 157: A contact center superviser requires operations metrics by c...; Question 158: Note: This question is part of a series of questions that pr...

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