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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	144
Version:	v2024-10-07
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# of Questions views:	6306
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Exam Question List: Question 1: You need to add SLA timers to the Case form. Which two optio...; Question 2: You need to configure the system so that an email is sent to...; Question 3: You need to ensure that customers cannot open more cases tha...; Question 4: You use Dynamics 365 for Customer Service administrator. You...; Question 5: What should managers use to perform weekly reviews with case...; Question 6: You view the interactive dashboard in the Microsoft Dynamics...; Question 7: You are setting up Omnichannel for Customer Service. You nee...; Question 8: You are a system administrator for Dynamics 365 for Customer...; Question 9: You are customizing an Omnichannel for Customer Service impl...; Question 10: You are a help desk support representative using Dynamics 36...; Question 11: You need to add the confirmation step for cases. What should...; Question 12: You are a system administrator for Dynamics 365 Customer Ser...; Question 13: You are configuring a Dynamics 365 for Customer Service inst...; Question 14: Note: This question is part of a series of questions that pr...; Question 15: You are a Dynamics 365 for Customer Service administrator. Y...; Question 16: You work for a pharmaceutical company that distributes vacci...; Question 17: A company uses Omnichannel for Customer Service. The company...; Question 18: A company is implementing Dynamics 365 Customer Service. The...; Question 19: A company uses Dynamics 365 Customer Sen/ice. A customer ser...; Question 20: A company is using Omnichannel for Customer Service. You add...; Question 21: You are a Dynamics 365 Customer Service administrator. You a...; Question 22: A company uses Dynamics 365 Customer Service. Customer Servi...; Question 23: You ate creating a bot by using Power Virtual Agents to work...; Question 24: You send surveys to customers who have opened cases within t...; Question 25: You ate creating agent scripts in Dynamics 365 Customer Serv...; Question 26: You need to search for answers to customer claims. Which typ...; Question 27: You create a canvas app to show trending results from a Powe...; Question 28: A company enables custom context variables on a chat widget....; Question 29: Note: This question is part of a series of questions that pr...; Question 30: Note: This question is part of a series of questions that pr...; Question 31: A fitness company has several locations. The company impleme...; Question 32: You are a customer service schedule administrator. A custome...; Question 33: You are customizing an Omnichannel for Customer Service impl...; Question 34: You need to implement a solution to provide the technician's...; Question 35: A company closes the business each year for nine business da...; Question 36: You are using Dynamics 365 Customer Service. You need to ens...; Question 37: You need to configure the system to notify managers about un...; Question 38: You need to create the dashboards. Which dashboard types sho...; Question 39: You are a Dynamics 365 Customer Service administrator. You m...; Question 40: A company wants to use Power Virtual Agents chatbots to enab...; Question 41: You implement Dynamics 365 Customer Service for a company. S...; Question 42: You are a Dynamics 365 for Customer Service administrator. Y...; Question 43: You are customizing a Dynamics 36S Customer Service implemen...; Question 44: You need to choose the appropriate actions when using the kn...; Question 45: Note: This question is part of a series of questions that pr...; Question 46: A company implements Dynamics 365 for Customer Service. Whic...; Question 47: Customer service representatives are not able to manually ad...; Question 48: You are describing Power Virtual Agents to executives at a c...; Question 49: A company uses Dynamics 365 Customer Service with loT device...; Question 50: You are a customer service representative using Dynamics 365...; Question 51: You are creating an external-facing portal that uses capabil...; Question 52: You are a Dynamics 365 for Customer Service administrator. Y...; Question 53: You need to configure the queues. Which configurations shoul...; Question 54: A client wants to use the knowledge base in Dynamics 365 Cus...; Question 55: An organization uses Dynamics 365 Customer Service. The cust...; Question 56: You are creating a virtual agent to handle common customer i...; Question 57: Note: This question is part of a series of questions that pr...; Question 58: You are a Dynamics 365 for Customer Service administrator. Y...; Question 59: You manage Dynamics 365 for Customer Service. You need to co...; Question 60: You are customizing a Dynamics 365 Customer Service implemen...; Question 61: A company is implementing Omnichannel for Dynamics 365 Custo...; Question 62: A company uses Dynamics 365 Customer Service. You need to im...; Question 63: You need to configure the system to store answers about clai...; Question 64: You need to set up users with permissions to use the digital...; Question 65: You need to identify the productivity tools to use for the a...; Question 66: You are modifying the phone-to-case process in Dynamics 365 ...; Question 67: You need to set the schedule to meet requirements for appoin...; Question 68: You are configuring a queue in Omnichannel for Customer Serv...; Question 69: You set a default entitlement for a customer. You need to en...; Question 70: You use Dynamics 365 Customer Service to manage cases. You n...; Question 71: A company is implementing Dynamics 365 Customer Service work...; Question 72: A company uses Omnichannel for Customer Service. The company...; Question 73: Note: This question is part of a series of questions that pr...; Question 74: A company implements Dynamics 365 Customer Voice. The compan...; Question 75: You use multiple workspaces within Dynamics 365 Customer Ser...; Question 76: A Dynamics 365 Customer Service organization uses routing ru...; Question 77: A company is implementing Dynamics 36S Customer Service and ...; Question 78: You need to assign the minimum required security roles to a ...; Question 79: You are implementing Dynamics 365 Customer Service Insights....; Question 80: You need to configure security roles for Dynamics 365 Connec...; Question 81: A company uses Dynamics 365 Customer Service. The company in...; Question 82: You are a Dynamics 365 Customer Service system administrator...; Question 83: You need to decide which action is applicable in the SLA. Wh...; Question 84: A company has a Dynamics 365 Customer Service implementation...; Question 85: You are a Dynamics 365 for Customer Service administrator. Y...; Question 86: You are integrating Power Virtual Agents with Omnichannel fo...; Question 87: You are a Dynamics 365 for Customer Service administrator. Y...; Question 88: You need to configure the correct settings. Which settings s...; Question 89: A company uses Dynamics 365 Customer Service. You are config...; Question 90: You are a Dynamics 365 Customer Service administrator. You n...; Question 91: You are configuring Dynamics 365 Customer Service workspaces...; Question 92: You need to create the SLAs. Which three SLAs should you cre...; Question 93: You are a Dynamics 365 Customer Service administrator. You a...; Question 94: Note; This question is part of a series of questions that pr...; Question 95: You are configuring Dynamics 365 Customer Service. Child cas...; Question 96: You need to configure each escalation scenario. Which config...; Question 97: You need to ensure that an appropriate resource for sick app...; Question 98: A customer needs to know how data from third-party applicati...; Question 99: You need to enable relevance search for the custom entity. W...; Question 100: You are setting up channels for Omnichannel for Customer Ser...; Question 101: You are implementing Omnichannel for Customer Service for a ...; Question 102: You configure Dynamics 365 Customer Service. Managers requir...; Question 103: You need to ensure cases are handled correctly. What should ...; Question 104: You manage a Dynamics 365 Customer Service environment. The ...; Question 105: A company has a Customer Service deployment. The company pla...; Question 106: A customer service manager needs a new business process flow...; Question 107: A company uses Dynamics 365 Customer Service. The app is sha...; Question 108: A company uses Dynamics 365 Customer Service. The company pu...; Question 109: You are a Dynamics 365 for Customer Service administrator. Y...; Question 110: You are implementing Dynamics 365 for Customer Service. You ...; Question 111: You are a Dynamics 365 Customer Service representative. You ...; Question 112: You are implementing Omnichannel for Customer Service for a ...; Question 113: You sign in to Dynamics 365 Customer Service as a system adm...; Question 114: A company uses Dynamics 365 Customer Service. The schedule s...; Question 115: You are creating a Power Virtual Agents chatbot to handle co...; Question 116: You need to select the steps to create a new macro that will...; Question 117: A customer has a Customer Service environment. The customer ...; Question 118: You are a customer service manager using Dynamics 365 for Cu...; Question 119: Customer service agents do not have access to Customer Servi...; Question 120: You are using Dynamics 365 for Customer Service. You need to...; Question 121: You need to configure the SMS workstream. What should you us...; Question 122: You are implementing a new channel within Omnichannel. You n...; Question 123: A company uses Dynamics 365 Customer Sen/ice. Agents note th...; Question 124: A contact center superviser requires operations metrics by c...; Question 125: You are an Omnichannel supervisor for an inbound call center...; Question 126: You are customizing an Omnichannel for Customer Service impl...; Question 127: Note: This question is part of a series of questions that pr...; Question 128: A company uses Omnichannel for Customer Service. An administ...; Question 129: A company that manufactures industrial heating, ventilation,...; Question 130: You are customizing a Dynamics 365 for Customer Service impl...; Question 131: You are a customer service manager. You define an enhanced s...; Question 132: You need to create the queue for cases. What type of queue s...; Question 133: A company uses Dynamics 365 Customer Service. Managers state...; Question 134: You are a Dynamics 365 for Customer Service administrator. Y...; Question 135: A company that manufactures industrial heating, ventilation,...; Question 136: You create a Power Virtual Agents chatbot. The chatbot inclu...; Question 137: You need to configure the system to meet the workspace requi...; Question 138: A company uses Dynamics 365 for Customer Service. You need t...; Question 139: A company uses Omnichannel for Customer Service. The company...; Question 140: Note: This question is part of a series of questions that pr...; Question 141: Note: This question is part of a series of questions that pr...; Question 142: You are a functional consultant for a Dynamics 365 Customer ...; Question 143: You are customizing an Omnichannel for Customer Service impl...; Question 144: You are helping a company implement Power Virtual Agents wit...

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