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Exam Code:MB-230
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:Microsoft
Free Question Number:144
Version:v2024-10-07
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Exam Question List
Question 1: You need to add SLA timers to the Case form. Which two optio...
Question 2: You need to configure the system so that an email is sent to...
Question 3: You need to ensure that customers cannot open more cases tha...
Question 4: You use Dynamics 365 for Customer Service administrator. You...
Question 5: What should managers use to perform weekly reviews with case...
Question 6: You view the interactive dashboard in the Microsoft Dynamics...
Question 7: You are setting up Omnichannel for Customer Service. You nee...
Question 8: You are a system administrator for Dynamics 365 for Customer...
Question 9: You are customizing an Omnichannel for Customer Service impl...
Question 10: You are a help desk support representative using Dynamics 36...
Question 11: You need to add the confirmation step for cases. What should...
Question 12: You are a system administrator for Dynamics 365 Customer Ser...
Question 13: You are configuring a Dynamics 365 for Customer Service inst...
Question 14: Note: This question is part of a series of questions that pr...
Question 15: You are a Dynamics 365 for Customer Service administrator. Y...
Question 16: You work for a pharmaceutical company that distributes vacci...
Question 17: A company uses Omnichannel for Customer Service. The company...
Question 18: A company is implementing Dynamics 365 Customer Service. The...
Question 19: A company uses Dynamics 365 Customer Sen/ice. A customer ser...
Question 20: A company is using Omnichannel for Customer Service. You add...
Question 21: You are a Dynamics 365 Customer Service administrator. You a...
Question 22: A company uses Dynamics 365 Customer Service. Customer Servi...
Question 23: You ate creating a bot by using Power Virtual Agents to work...
Question 24: You send surveys to customers who have opened cases within t...
Question 25: You ate creating agent scripts in Dynamics 365 Customer Serv...
Question 26: You need to search for answers to customer claims. Which typ...
Question 27: You create a canvas app to show trending results from a Powe...
Question 28: A company enables custom context variables on a chat widget....
Question 29: Note: This question is part of a series of questions that pr...
Question 30: Note: This question is part of a series of questions that pr...
Question 31: A fitness company has several locations. The company impleme...
Question 32: You are a customer service schedule administrator. A custome...
Question 33: You are customizing an Omnichannel for Customer Service impl...
Question 34: You need to implement a solution to provide the technician's...
Question 35: A company closes the business each year for nine business da...
Question 36: You are using Dynamics 365 Customer Service. You need to ens...
Question 37: You need to configure the system to notify managers about un...
Question 38: You need to create the dashboards. Which dashboard types sho...
Question 39: You are a Dynamics 365 Customer Service administrator. You m...
Question 40: A company wants to use Power Virtual Agents chatbots to enab...
Question 41: You implement Dynamics 365 Customer Service for a company. S...
Question 42: You are a Dynamics 365 for Customer Service administrator. Y...
Question 43: You are customizing a Dynamics 36S Customer Service implemen...
Question 44: You need to choose the appropriate actions when using the kn...
Question 45: Note: This question is part of a series of questions that pr...
Question 46: A company implements Dynamics 365 for Customer Service. Whic...
Question 47: Customer service representatives are not able to manually ad...
Question 48: You are describing Power Virtual Agents to executives at a c...
Question 49: A company uses Dynamics 365 Customer Service with loT device...
Question 50: You are a customer service representative using Dynamics 365...
Question 51: You are creating an external-facing portal that uses capabil...
Question 52: You are a Dynamics 365 for Customer Service administrator. Y...
Question 53: You need to configure the queues. Which configurations shoul...
Question 54: A client wants to use the knowledge base in Dynamics 365 Cus...
Question 55: An organization uses Dynamics 365 Customer Service. The cust...
Question 56: You are creating a virtual agent to handle common customer i...
Question 57: Note: This question is part of a series of questions that pr...
Question 58: You are a Dynamics 365 for Customer Service administrator. Y...
Question 59: You manage Dynamics 365 for Customer Service. You need to co...
Question 60: You are customizing a Dynamics 365 Customer Service implemen...
Question 61: A company is implementing Omnichannel for Dynamics 365 Custo...
Question 62: A company uses Dynamics 365 Customer Service. You need to im...
Question 63: You need to configure the system to store answers about clai...
Question 64: You need to set up users with permissions to use the digital...
Question 65: You need to identify the productivity tools to use for the a...
Question 66: You are modifying the phone-to-case process in Dynamics 365 ...
Question 67: You need to set the schedule to meet requirements for appoin...
Question 68: You are configuring a queue in Omnichannel for Customer Serv...
Question 69: You set a default entitlement for a customer. You need to en...
Question 70: You use Dynamics 365 Customer Service to manage cases. You n...
Question 71: A company is implementing Dynamics 365 Customer Service work...
Question 72: A company uses Omnichannel for Customer Service. The company...
Question 73: Note: This question is part of a series of questions that pr...
Question 74: A company implements Dynamics 365 Customer Voice. The compan...
Question 75: You use multiple workspaces within Dynamics 365 Customer Ser...
Question 76: A Dynamics 365 Customer Service organization uses routing ru...
Question 77: A company is implementing Dynamics 36S Customer Service and ...
Question 78: You need to assign the minimum required security roles to a ...
Question 79: You are implementing Dynamics 365 Customer Service Insights....
Question 80: You need to configure security roles for Dynamics 365 Connec...
Question 81: A company uses Dynamics 365 Customer Service. The company in...
Question 82: You are a Dynamics 365 Customer Service system administrator...
Question 83: You need to decide which action is applicable in the SLA. Wh...
Question 84: A company has a Dynamics 365 Customer Service implementation...
Question 85: You are a Dynamics 365 for Customer Service administrator. Y...
Question 86: You are integrating Power Virtual Agents with Omnichannel fo...
Question 87: You are a Dynamics 365 for Customer Service administrator. Y...
Question 88: You need to configure the correct settings. Which settings s...
Question 89: A company uses Dynamics 365 Customer Service. You are config...
Question 90: You are a Dynamics 365 Customer Service administrator. You n...
Question 91: You are configuring Dynamics 365 Customer Service workspaces...
Question 92: You need to create the SLAs. Which three SLAs should you cre...
Question 93: You are a Dynamics 365 Customer Service administrator. You a...
Question 94: Note; This question is part of a series of questions that pr...
Question 95: You are configuring Dynamics 365 Customer Service. Child cas...
Question 96: You need to configure each escalation scenario. Which config...
Question 97: You need to ensure that an appropriate resource for sick app...
Question 98: A customer needs to know how data from third-party applicati...
Question 99: You need to enable relevance search for the custom entity. W...
Question 100: You are setting up channels for Omnichannel for Customer Ser...
Question 101: You are implementing Omnichannel for Customer Service for a ...
Question 102: You configure Dynamics 365 Customer Service. Managers requir...
Question 103: You need to ensure cases are handled correctly. What should ...
Question 104: You manage a Dynamics 365 Customer Service environment. The ...
Question 105: A company has a Customer Service deployment. The company pla...
Question 106: A customer service manager needs a new business process flow...
Question 107: A company uses Dynamics 365 Customer Service. The app is sha...
Question 108: A company uses Dynamics 365 Customer Service. The company pu...
Question 109: You are a Dynamics 365 for Customer Service administrator. Y...
Question 110: You are implementing Dynamics 365 for Customer Service. You ...
Question 111: You are a Dynamics 365 Customer Service representative. You ...
Question 112: You are implementing Omnichannel for Customer Service for a ...
Question 113: You sign in to Dynamics 365 Customer Service as a system adm...
Question 114: A company uses Dynamics 365 Customer Service. The schedule s...
Question 115: You are creating a Power Virtual Agents chatbot to handle co...
Question 116: You need to select the steps to create a new macro that will...
Question 117: A customer has a Customer Service environment. The customer ...
Question 118: You are a customer service manager using Dynamics 365 for Cu...
Question 119: Customer service agents do not have access to Customer Servi...
Question 120: You are using Dynamics 365 for Customer Service. You need to...
Question 121: You need to configure the SMS workstream. What should you us...
Question 122: You are implementing a new channel within Omnichannel. You n...
Question 123: A company uses Dynamics 365 Customer Sen/ice. Agents note th...
Question 124: A contact center superviser requires operations metrics by c...
Question 125: You are an Omnichannel supervisor for an inbound call center...
Question 126: You are customizing an Omnichannel for Customer Service impl...
Question 127: Note: This question is part of a series of questions that pr...
Question 128: A company uses Omnichannel for Customer Service. An administ...
Question 129: A company that manufactures industrial heating, ventilation,...
Question 130: You are customizing a Dynamics 365 for Customer Service impl...
Question 131: You are a customer service manager. You define an enhanced s...
Question 132: You need to create the queue for cases. What type of queue s...
Question 133: A company uses Dynamics 365 Customer Service. Managers state...
Question 134: You are a Dynamics 365 for Customer Service administrator. Y...
Question 135: A company that manufactures industrial heating, ventilation,...
Question 136: You create a Power Virtual Agents chatbot. The chatbot inclu...
Question 137: You need to configure the system to meet the workspace requi...
Question 138: A company uses Dynamics 365 for Customer Service. You need t...
Question 139: A company uses Omnichannel for Customer Service. The company...
Question 140: Note: This question is part of a series of questions that pr...
Question 141: Note: This question is part of a series of questions that pr...
Question 142: You are a functional consultant for a Dynamics 365 Customer ...
Question 143: You are customizing an Omnichannel for Customer Service impl...
Question 144: You are helping a company implement Power Virtual Agents wit...