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Question 114/144
A company uses Dynamics 365 Customer Service.
The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to have too much free time during working hours. The company wants to change the intervals to every 30 minutes.
You need to configure the intervals.
What should you configure?
The schedule shows working intervals of 45 minutes. The intervals cause customer service representatives to have too much free time during working hours. The company wants to change the intervals to every 30 minutes.
You need to configure the intervals.
What should you configure?
Correct Answer: B
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups
- Question List (144q)
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- Question 14: Note: This question is part of a series of questions that pr...
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- Question 17: A company uses Omnichannel for Customer Service. The company...
- Question 18: A company is implementing Dynamics 365 Customer Service. The...
- Question 19: A company uses Dynamics 365 Customer Sen/ice. A customer ser...
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- Question 22: A company uses Dynamics 365 Customer Service. Customer Servi...
- Question 23: You ate creating a bot by using Power Virtual Agents to work...
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- Question 25: You ate creating agent scripts in Dynamics 365 Customer Serv...
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- Question 28: A company enables custom context variables on a chat widget....
- Question 29: Note: This question is part of a series of questions that pr...
- Question 30: Note: This question is part of a series of questions that pr...
- Question 31: A fitness company has several locations. The company impleme...
- Question 32: You are a customer service schedule administrator. A custome...
- Question 33: You are customizing an Omnichannel for Customer Service impl...
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- Question 35: A company closes the business each year for nine business da...
- Question 36: You are using Dynamics 365 Customer Service. You need to ens...
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- Question 40: A company wants to use Power Virtual Agents chatbots to enab...
- Question 41: You implement Dynamics 365 Customer Service for a company. S...
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- Question 45: Note: This question is part of a series of questions that pr...
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- Question 50: You are a customer service representative using Dynamics 365...
- Question 51: You are creating an external-facing portal that uses capabil...
- Question 52: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 53: You need to configure the queues. Which configurations shoul...
- Question 54: A client wants to use the knowledge base in Dynamics 365 Cus...
- Question 55: An organization uses Dynamics 365 Customer Service. The cust...
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- Question 62: A company uses Dynamics 365 Customer Service. You need to im...
- Question 63: You need to configure the system to store answers about clai...
- Question 64: You need to set up users with permissions to use the digital...
- Question 65: You need to identify the productivity tools to use for the a...
- Question 66: You are modifying the phone-to-case process in Dynamics 365 ...
- Question 67: You need to set the schedule to meet requirements for appoin...
- Question 68: You are configuring a queue in Omnichannel for Customer Serv...
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- Question 70: You use Dynamics 365 Customer Service to manage cases. You n...
- Question 71: A company is implementing Dynamics 365 Customer Service work...
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- Question 73: Note: This question is part of a series of questions that pr...
- Question 74: A company implements Dynamics 365 Customer Voice. The compan...
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- Question 88: You need to configure the correct settings. Which settings s...
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- Question 93: You are a Dynamics 365 Customer Service administrator. You a...
- Question 94: Note; This question is part of a series of questions that pr...
- Question 95: You are configuring Dynamics 365 Customer Service. Child cas...
- Question 96: You need to configure each escalation scenario. Which config...
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- Question 98: A customer needs to know how data from third-party applicati...
- Question 99: You need to enable relevance search for the custom entity. W...
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- Question 101: You are implementing Omnichannel for Customer Service for a ...
- Question 102: You configure Dynamics 365 Customer Service. Managers requir...
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- Question 111: You are a Dynamics 365 Customer Service representative. You ...
- Question 112: You are implementing Omnichannel for Customer Service for a ...
- Question 113: You sign in to Dynamics 365 Customer Service as a system adm...
- Question 114: A company uses Dynamics 365 Customer Service. The schedule s...
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- Question 133: A company uses Dynamics 365 Customer Service. Managers state...
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- Question 141: Note: This question is part of a series of questions that pr...
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