MB-230 Exam Dumps | You set a default entitlement for a customer. You need to ensure that the default entitlement is automatically

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Question 69/144

You set a default entitlement for a customer.
You need to ensure that the default entitlement is automatically associated with a case.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Create a case.

B. Update the customer, contact, or product field on an existing case.

C. Update the description field on an existing case.

D. Add an activity to an existing case.

Correct Answer: A,B

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-termscustome
https://docs.microsoft.com/en-us/power-platform/admin/system-settings-dialog-box-service-tab

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