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Exam Code:MB-230
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:Microsoft
Free Question Number:135
Version:v2024-08-26
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Nelson - Jun 25, 2025

I passed my exam with 94% marks. Only 3 questions weren't from the MB-230 exam dumps. You were spot on freecram.

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Exam Question List
Question 1: You set a default entitlement for a customer. You need to en...
Question 2: A company uses Dynamics 365 Customer Service and Microsoft T...
Question 3: You need to create the queue for cases. What type of queue s...
Question 4: You are a Dynamics 365 for Customer Service administrator. Y...
Question 5: You need to set up the analytics functionality. What should ...
Question 6: Note: This question is part of a series of questions that pr...
Question 7: A company sells and services bicycles. The company uses Dyna...
Question 8: Note: This question is part of a series of questions that pr...
Question 9: You need to configure the system to meet the three-day and s...
Question 10: A company uses Omnichannel for Customer Service. An administ...
Question 11: You are implementing Omnichannel for Customer Service for a ...
Question 12: Your company uses Dynamics 365 Customer Service. The company...
Question 13: You are implementing a new channel within Omnichannel. You n...
Question 14: A customer has a Customer Service deployment. The customer n...
Question 15: You are a Microsoft Dynamics 365 for Customer Service admini...
Question 16: A customer service manager needs a new business process flow...
Question 17: Note: This question is part of a series of questions that pr...
Question 18: You are a Dynamics 365 for Customer Service administrator. Y...
Question 19: You need to select which setting needs to be configured for ...
Question 20: You are a Dynamics 365 for Customer Service administrator cr...
Question 21: Note: This question is part of a series of questions that pr...
Question 22: A company deploys Dynamics 365 Customer Service. The company...
Question 23: You are a Dynamics 365 Customer Service administrator. You a...
Question 24: Note: This question is part of a series of questions that pr...
Question 25: A company that manufactures industrial heating, ventilation,...
Question 26: A customer needs to know how data from third-party applicati...
Question 27: A company deploys Dynamics 365 Customer Service. A service m...
Question 28: You are an Omnichannel supervisor for a company. The company...
Question 29: Your organization plans to use Microsoft Power BI to access ...
Question 30: A company uses Dynamics 365 Customer Service. Agents provide...
Question 31: A company implements Customer Service You enable Customer Se...
Question 32: You need to select the steps to create a new macro that will...
Question 33: You are working as a functional consultant for Dynamics 365 ...
Question 34: You are a customer service schedule administrator. A custome...
Question 35: You are a Dynamics 365 Customer Service administrator. You n...
Question 36: You are implementing Omnichannel for Customer Service for a ...
Question 37: You need to ensure that customers cannot open more cases tha...
Question 38: You are a Dynamics 365 for Customer Service administrator. Y...
Question 39: You are a Dynamics 365 Customer Service administrator. Users...
Question 40: Note: This question is part of a series of questions that pr...
Question 41: A company uses Dynamics 365 Customer Sen/ice. A customer ser...
Question 42: Note: This question is part of a series of questions that pr...
Question 43: An organization uses Dynamics 365 Customer Service. The cust...
Question 44: You need to set up the analytics functionality. What should ...
Question 45: A company implements Dynamics 365 for Customer Service. You ...
Question 46: You are configuring Dynamics 365 Customer Service workspaces...
Question 47: You are setting up channels for Omnichannel for Customer Ser...
Question 48: You use Dynamics 365 Customer Service to manage cases. You n...
Question 49: You manage a Dynamics 365 Customer Service environment. The ...
Question 50: A company is implementing Omnichannel for Customer Service. ...
Question 51: You are customizing a Dynamics 365 Customer Service implemen...
Question 52: You are a customer service manager using Dynamics 365 for Cu...
Question 53: You are implementing a help desk system that enables users t...
Question 54: You are creating a Power Virtual Agents chatbot to handle co...
Question 55: You need to configure OmniChannel to route correctly. Which ...
Question 56: You are a customer service manager. You define an enhanced s...
Question 57: Note: This question is part of a series of questions that pr...
Question 58: A company uses Customer Service. The company plans to enable...
Question 59: You are modifying the phone-to-case process in Dynamics 365 ...
Question 60: You are a functional consultant for a Dynamics 365 Customer ...
Question 61: Note: This question is part of a series of questions that pr...
Question 62: You need to decide which action is applicable in the SLA. Wh...
Question 63: A company uses Dynamics 365 Customer Service to provide prod...
Question 64: A company has satellite offices that service local areas. Ea...
Question 65: You are a Dynamics 365 Customer Service representative. You ...
Question 66: You need to enable relevance search for the custom entity. W...
Question 67: You use Dynamics 365 for Customer Service. You need to merge...
Question 68: You are customizing a Dynamics 365 for Customer Service impl...
Question 69: You are using Dynamics 365 Customer Service to create and ac...
Question 70: A client plans to implement a case resolution process. Which...
Question 71: A company uses Dynamics 365 Customer Service. The company pu...
Question 72: You are a Dynamics 365 for Customer Service administrator cr...
Question 73: You are a Dynamics 365 system administrator. The customer se...
Question 74: You implement Dynamics 365 Customer Service for a company. S...
Question 75: A company enables custom context variables on a chat widget....
Question 76: A company installs and services air filtering units for indu...
Question 77: You create a Power Virtual Agents chatbot. The chatbot inclu...
Question 78: You make a phone call regarding an existing case record. You...
Question 79: You need to configure the system so that an email is sent to...
Question 80: You are a Dynamics 365 Customer Service administrator. You a...
Question 81: You are describing Power Virtual Agents to executives at a c...
Question 82: Note: This question is part of a series of questions that pr...
Question 83: A company is implementing Omnichannel for Customer Service. ...
Question 84: A contact center superviser requires operations metrics by c...
Question 85: You manage a Dynamics 365 for Customer Service environment. ...
Question 86: A company administrator is setting up Dynamics 365 Omnichann...
Question 87: You are a Dynamics 365 Customer Service system administrator...
Question 88: A company uses Omnichannel for Customer Service. The company...
Question 89: You are creating a survey using Voice of the Customer. You n...
Question 90: You are a Dynamics 365 for Customer Service administrator. Y...
Question 91: You manage Dynamics 365 for Customer Service. You need to cr...
Question 92: You must create a custom web portal to support customer serv...
Question 93: A company uses Dynamics 365 Customer Service. A client purch...
Question 94: A company is implementing Omnichannel for Customer Service. ...
Question 95: You are a Dynamics 365 Customer Service administrator. Email...
Question 96: Your company uses Dynamics 365 Customer Service. You are des...
Question 97: You need to assign the minimum required security roles to a ...
Question 98: You send surveys to customers who have opened cases within t...
Question 99: You manage Dynamics 365 for Customer Service. You need to co...
Question 100: You must set up the following: * A work stream must be confi...
Question 101: A company uses Dynamics 365 Customer Service. The company in...
Question 102: You are a customer service representative using Dynamics 365...
Question 103: You are customizing a Dynamics 36S Customer Service implemen...
Question 104: You are customizing an Omnichannel for Customer Service impl...
Question 105: A company has a Dynamics 365 Customer Service implementation...
Question 106: You are implementing Omnichannel for Customer Service for a ...
Question 107: A customer service manager wants to find out how agents desc...
Question 108: You work for a power company that uses Dynamics 365 Customer...
Question 109: You are a Dynamics 365 administrator. You need to determine ...
Question 110: Note: This question is part of a series of questions that pr...
Question 111: Note: This question is part of a series of questions that pr...
Question 112: You need to set up users with permissions to use the digital...
Question 113: You are a customer service schedule administrator for a comp...
Question 114: You implement Dynamics 365 Customer Service for a call cente...
Question 115: You are a Dynamics 365 Customer Service system administrator...
Question 116: Customer service agents do not have access to Customer Servi...
Question 117: You are implementing Dynamics 365 Customer Service Insights....
Question 118: You need to choose the appropriate actions when using the kn...
Question 119: You are customizing an Omnichannel for Customer Service impl...
Question 120: You need to configure the queues. Which configurations shoul...
Question 121: You need to configure the SMS workstream. What should you us...
Question 122: A fitness company has several locations. The company impleme...
Question 123: Note: This question is part of a series of questions that pr...
Question 124: You need to set the schedule to meet requirements for appoin...
Question 125: You are creating a virtual agent to handle common customer i...
Question 126: A company is implementing Omnichannel for Dynamics 365 Custo...
Question 127: You need to configure the system to notify managers about un...
Question 128: A service manager discovers a high number of cases in the ag...
Question 129: A company implements Dynamics 365 for Customer Service. Whic...
Question 130: You are a customer service representative using Dynamics 365...
Question 131: You are a Dynamics 365 Customer Service administrator. You m...
Question 132: You view the interactive dashboard in the Microsoft Dynamics...
Question 133: You need to configure security roles for Dynamics 365 Connec...
Question 134: Note: This question is part of a series of questions that pr...
Question 135: A company uses Dynamics 365 Customer Service. Managers state...