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Exam Code:	MB-230
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Certification Provider:	Microsoft
Free Question Number:	135
Version:	v2024-08-26
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# of views:	244
# of Questions views:	4410
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Nelson - Jun 25, 2025

I passed my exam with 94% marks. Only 3 questions weren't from the MB-230 exam dumps. You were spot on freecram.

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Exam Question List: Question 1: You set a default entitlement for a customer. You need to en...; Question 2: A company uses Dynamics 365 Customer Service and Microsoft T...; Question 3: You need to create the queue for cases. What type of queue s...; Question 4: You are a Dynamics 365 for Customer Service administrator. Y...; Question 5: You need to set up the analytics functionality. What should ...; Question 6: Note: This question is part of a series of questions that pr...; Question 7: A company sells and services bicycles. The company uses Dyna...; Question 8: Note: This question is part of a series of questions that pr...; Question 9: You need to configure the system to meet the three-day and s...; Question 10: A company uses Omnichannel for Customer Service. An administ...; Question 11: You are implementing Omnichannel for Customer Service for a ...; Question 12: Your company uses Dynamics 365 Customer Service. The company...; Question 13: You are implementing a new channel within Omnichannel. You n...; Question 14: A customer has a Customer Service deployment. The customer n...; Question 15: You are a Microsoft Dynamics 365 for Customer Service admini...; Question 16: A customer service manager needs a new business process flow...; Question 17: Note: This question is part of a series of questions that pr...; Question 18: You are a Dynamics 365 for Customer Service administrator. Y...; Question 19: You need to select which setting needs to be configured for ...; Question 20: You are a Dynamics 365 for Customer Service administrator cr...; Question 21: Note: This question is part of a series of questions that pr...; Question 22: A company deploys Dynamics 365 Customer Service. The company...; Question 23: You are a Dynamics 365 Customer Service administrator. You a...; Question 24: Note: This question is part of a series of questions that pr...; Question 25: A company that manufactures industrial heating, ventilation,...; Question 26: A customer needs to know how data from third-party applicati...; Question 27: A company deploys Dynamics 365 Customer Service. A service m...; Question 28: You are an Omnichannel supervisor for a company. The company...; Question 29: Your organization plans to use Microsoft Power BI to access ...; Question 30: A company uses Dynamics 365 Customer Service. Agents provide...; Question 31: A company implements Customer Service You enable Customer Se...; Question 32: You need to select the steps to create a new macro that will...; Question 33: You are working as a functional consultant for Dynamics 365 ...; Question 34: You are a customer service schedule administrator. A custome...; Question 35: You are a Dynamics 365 Customer Service administrator. You n...; Question 36: You are implementing Omnichannel for Customer Service for a ...; Question 37: You need to ensure that customers cannot open more cases tha...; Question 38: You are a Dynamics 365 for Customer Service administrator. Y...; Question 39: You are a Dynamics 365 Customer Service administrator. Users...; Question 40: Note: This question is part of a series of questions that pr...; Question 41: A company uses Dynamics 365 Customer Sen/ice. A customer ser...; Question 42: Note: This question is part of a series of questions that pr...; Question 43: An organization uses Dynamics 365 Customer Service. The cust...; Question 44: You need to set up the analytics functionality. What should ...; Question 45: A company implements Dynamics 365 for Customer Service. You ...; Question 46: You are configuring Dynamics 365 Customer Service workspaces...; Question 47: You are setting up channels for Omnichannel for Customer Ser...; Question 48: You use Dynamics 365 Customer Service to manage cases. You n...; Question 49: You manage a Dynamics 365 Customer Service environment. The ...; Question 50: A company is implementing Omnichannel for Customer Service. ...; Question 51: You are customizing a Dynamics 365 Customer Service implemen...; Question 52: You are a customer service manager using Dynamics 365 for Cu...; Question 53: You are implementing a help desk system that enables users t...; Question 54: You are creating a Power Virtual Agents chatbot to handle co...; Question 55: You need to configure OmniChannel to route correctly. Which ...; Question 56: You are a customer service manager. You define an enhanced s...; Question 57: Note: This question is part of a series of questions that pr...; Question 58: A company uses Customer Service. The company plans to enable...; Question 59: You are modifying the phone-to-case process in Dynamics 365 ...; Question 60: You are a functional consultant for a Dynamics 365 Customer ...; Question 61: Note: This question is part of a series of questions that pr...; Question 62: You need to decide which action is applicable in the SLA. Wh...; Question 63: A company uses Dynamics 365 Customer Service to provide prod...; Question 64: A company has satellite offices that service local areas. Ea...; Question 65: You are a Dynamics 365 Customer Service representative. You ...; Question 66: You need to enable relevance search for the custom entity. W...; Question 67: You use Dynamics 365 for Customer Service. You need to merge...; Question 68: You are customizing a Dynamics 365 for Customer Service impl...; Question 69: You are using Dynamics 365 Customer Service to create and ac...; Question 70: A client plans to implement a case resolution process. Which...; Question 71: A company uses Dynamics 365 Customer Service. The company pu...; Question 72: You are a Dynamics 365 for Customer Service administrator cr...; Question 73: You are a Dynamics 365 system administrator. The customer se...; Question 74: You implement Dynamics 365 Customer Service for a company. S...; Question 75: A company enables custom context variables on a chat widget....; Question 76: A company installs and services air filtering units for indu...; Question 77: You create a Power Virtual Agents chatbot. The chatbot inclu...; Question 78: You make a phone call regarding an existing case record. You...; Question 79: You need to configure the system so that an email is sent to...; Question 80: You are a Dynamics 365 Customer Service administrator. You a...; Question 81: You are describing Power Virtual Agents to executives at a c...; Question 82: Note: This question is part of a series of questions that pr...; Question 83: A company is implementing Omnichannel for Customer Service. ...; Question 84: A contact center superviser requires operations metrics by c...; Question 85: You manage a Dynamics 365 for Customer Service environment. ...; Question 86: A company administrator is setting up Dynamics 365 Omnichann...; Question 87: You are a Dynamics 365 Customer Service system administrator...; Question 88: A company uses Omnichannel for Customer Service. The company...; Question 89: You are creating a survey using Voice of the Customer. You n...; Question 90: You are a Dynamics 365 for Customer Service administrator. Y...; Question 91: You manage Dynamics 365 for Customer Service. You need to cr...; Question 92: You must create a custom web portal to support customer serv...; Question 93: A company uses Dynamics 365 Customer Service. A client purch...; Question 94: A company is implementing Omnichannel for Customer Service. ...; Question 95: You are a Dynamics 365 Customer Service administrator. Email...; Question 96: Your company uses Dynamics 365 Customer Service. You are des...; Question 97: You need to assign the minimum required security roles to a ...; Question 98: You send surveys to customers who have opened cases within t...; Question 99: You manage Dynamics 365 for Customer Service. You need to co...; Question 100: You must set up the following: * A work stream must be confi...; Question 101: A company uses Dynamics 365 Customer Service. The company in...; Question 102: You are a customer service representative using Dynamics 365...; Question 103: You are customizing a Dynamics 36S Customer Service implemen...; Question 104: You are customizing an Omnichannel for Customer Service impl...; Question 105: A company has a Dynamics 365 Customer Service implementation...; Question 106: You are implementing Omnichannel for Customer Service for a ...; Question 107: A customer service manager wants to find out how agents desc...; Question 108: You work for a power company that uses Dynamics 365 Customer...; Question 109: You are a Dynamics 365 administrator. You need to determine ...; Question 110: Note: This question is part of a series of questions that pr...; Question 111: Note: This question is part of a series of questions that pr...; Question 112: You need to set up users with permissions to use the digital...; Question 113: You are a customer service schedule administrator for a comp...; Question 114: You implement Dynamics 365 Customer Service for a call cente...; Question 115: You are a Dynamics 365 Customer Service system administrator...; Question 116: Customer service agents do not have access to Customer Servi...; Question 117: You are implementing Dynamics 365 Customer Service Insights....; Question 118: You need to choose the appropriate actions when using the kn...; Question 119: You are customizing an Omnichannel for Customer Service impl...; Question 120: You need to configure the queues. Which configurations shoul...; Question 121: You need to configure the SMS workstream. What should you us...; Question 122: A fitness company has several locations. The company impleme...; Question 123: Note: This question is part of a series of questions that pr...; Question 124: You need to set the schedule to meet requirements for appoin...; Question 125: You are creating a virtual agent to handle common customer i...; Question 126: A company is implementing Omnichannel for Dynamics 365 Custo...; Question 127: You need to configure the system to notify managers about un...; Question 128: A service manager discovers a high number of cases in the ag...; Question 129: A company implements Dynamics 365 for Customer Service. Whic...; Question 130: You are a customer service representative using Dynamics 365...; Question 131: You are a Dynamics 365 Customer Service administrator. You m...; Question 132: You view the interactive dashboard in the Microsoft Dynamics...; Question 133: You need to configure security roles for Dynamics 365 Connec...; Question 134: Note: This question is part of a series of questions that pr...; Question 135: A company uses Dynamics 365 Customer Service. Managers state...

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