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Question 119/135
You are customizing an Omnichannel for Customer Service implementation.
You configure the handoff process to Omnichannel for Customer Service from Power Virtual Agents.
However, customer conversations are not escalating to human
agents.
You need to complete the configuration to resolve the issue.
Which two features should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You configure the handoff process to Omnichannel for Customer Service from Power Virtual Agents.
However, customer conversations are not escalating to human
agents.
You need to complete the configuration to resolve the issue.
Which two features should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,C
- Question List (135q)
- Question 1: You set a default entitlement for a customer. You need to en...
- Question 2: A company uses Dynamics 365 Customer Service and Microsoft T...
- Question 3: You need to create the queue for cases. What type of queue s...
- Question 4: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 5: You need to set up the analytics functionality. What should ...
- Question 6: Note: This question is part of a series of questions that pr...
- Question 7: A company sells and services bicycles. The company uses Dyna...
- Question 8: Note: This question is part of a series of questions that pr...
- Question 9: You need to configure the system to meet the three-day and s...
- Question 10: A company uses Omnichannel for Customer Service. An administ...
- Question 11: You are implementing Omnichannel for Customer Service for a ...
- Question 12: Your company uses Dynamics 365 Customer Service. The company...
- Question 13: You are implementing a new channel within Omnichannel. You n...
- Question 14: A customer has a Customer Service deployment. The customer n...
- Question 15: You are a Microsoft Dynamics 365 for Customer Service admini...
- Question 16: A customer service manager needs a new business process flow...
- Question 17: Note: This question is part of a series of questions that pr...
- Question 18: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 19: You need to select which setting needs to be configured for ...
- Question 20: You are a Dynamics 365 for Customer Service administrator cr...
- Question 21: Note: This question is part of a series of questions that pr...
- Question 22: A company deploys Dynamics 365 Customer Service. The company...
- Question 23: You are a Dynamics 365 Customer Service administrator. You a...
- Question 24: Note: This question is part of a series of questions that pr...
- Question 25: A company that manufactures industrial heating, ventilation,...
- Question 26: A customer needs to know how data from third-party applicati...
- Question 27: A company deploys Dynamics 365 Customer Service. A service m...
- Question 28: You are an Omnichannel supervisor for a company. The company...
- Question 29: Your organization plans to use Microsoft Power BI to access ...
- Question 30: A company uses Dynamics 365 Customer Service. Agents provide...
- Question 31: A company implements Customer Service You enable Customer Se...
- Question 32: You need to select the steps to create a new macro that will...
- Question 33: You are working as a functional consultant for Dynamics 365 ...
- Question 34: You are a customer service schedule administrator. A custome...
- Question 35: You are a Dynamics 365 Customer Service administrator. You n...
- Question 36: You are implementing Omnichannel for Customer Service for a ...
- Question 37: You need to ensure that customers cannot open more cases tha...
- Question 38: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 39: You are a Dynamics 365 Customer Service administrator. Users...
- Question 40: Note: This question is part of a series of questions that pr...
- Question 41: A company uses Dynamics 365 Customer Sen/ice. A customer ser...
- Question 42: Note: This question is part of a series of questions that pr...
- Question 43: An organization uses Dynamics 365 Customer Service. The cust...
- Question 44: You need to set up the analytics functionality. What should ...
- Question 45: A company implements Dynamics 365 for Customer Service. You ...
- Question 46: You are configuring Dynamics 365 Customer Service workspaces...
- Question 47: You are setting up channels for Omnichannel for Customer Ser...
- Question 48: You use Dynamics 365 Customer Service to manage cases. You n...
- Question 49: You manage a Dynamics 365 Customer Service environment. The ...
- Question 50: A company is implementing Omnichannel for Customer Service. ...
- Question 51: You are customizing a Dynamics 365 Customer Service implemen...
- Question 52: You are a customer service manager using Dynamics 365 for Cu...
- Question 53: You are implementing a help desk system that enables users t...
- Question 54: You are creating a Power Virtual Agents chatbot to handle co...
- Question 55: You need to configure OmniChannel to route correctly. Which ...
- Question 56: You are a customer service manager. You define an enhanced s...
- Question 57: Note: This question is part of a series of questions that pr...
- Question 58: A company uses Customer Service. The company plans to enable...
- Question 59: You are modifying the phone-to-case process in Dynamics 365 ...
- Question 60: You are a functional consultant for a Dynamics 365 Customer ...
- Question 61: Note: This question is part of a series of questions that pr...
- Question 62: You need to decide which action is applicable in the SLA. Wh...
- Question 63: A company uses Dynamics 365 Customer Service to provide prod...
- Question 64: A company has satellite offices that service local areas. Ea...
- Question 65: You are a Dynamics 365 Customer Service representative. You ...
- Question 66: You need to enable relevance search for the custom entity. W...
- Question 67: You use Dynamics 365 for Customer Service. You need to merge...
- Question 68: You are customizing a Dynamics 365 for Customer Service impl...
- Question 69: You are using Dynamics 365 Customer Service to create and ac...
- Question 70: A client plans to implement a case resolution process. Which...
- Question 71: A company uses Dynamics 365 Customer Service. The company pu...
- Question 72: You are a Dynamics 365 for Customer Service administrator cr...
- Question 73: You are a Dynamics 365 system administrator. The customer se...
- Question 74: You implement Dynamics 365 Customer Service for a company. S...
- Question 75: A company enables custom context variables on a chat widget....
- Question 76: A company installs and services air filtering units for indu...
- Question 77: You create a Power Virtual Agents chatbot. The chatbot inclu...
- Question 78: You make a phone call regarding an existing case record. You...
- Question 79: You need to configure the system so that an email is sent to...
- Question 80: You are a Dynamics 365 Customer Service administrator. You a...
- Question 81: You are describing Power Virtual Agents to executives at a c...
- Question 82: Note: This question is part of a series of questions that pr...
- Question 83: A company is implementing Omnichannel for Customer Service. ...
- Question 84: A contact center superviser requires operations metrics by c...
- Question 85: You manage a Dynamics 365 for Customer Service environment. ...
- Question 86: A company administrator is setting up Dynamics 365 Omnichann...
- Question 87: You are a Dynamics 365 Customer Service system administrator...
- Question 88: A company uses Omnichannel for Customer Service. The company...
- Question 89: You are creating a survey using Voice of the Customer. You n...
- Question 90: You are a Dynamics 365 for Customer Service administrator. Y...
- Question 91: You manage Dynamics 365 for Customer Service. You need to cr...
- Question 92: You must create a custom web portal to support customer serv...
- Question 93: A company uses Dynamics 365 Customer Service. A client purch...
- Question 94: A company is implementing Omnichannel for Customer Service. ...
- Question 95: You are a Dynamics 365 Customer Service administrator. Email...
- Question 96: Your company uses Dynamics 365 Customer Service. You are des...
- Question 97: You need to assign the minimum required security roles to a ...
- Question 98: You send surveys to customers who have opened cases within t...
- Question 99: You manage Dynamics 365 for Customer Service. You need to co...
- Question 100: You must set up the following: * A work stream must be confi...
- Question 101: A company uses Dynamics 365 Customer Service. The company in...
- Question 102: You are a customer service representative using Dynamics 365...
- Question 103: You are customizing a Dynamics 36S Customer Service implemen...
- Question 104: You are customizing an Omnichannel for Customer Service impl...
- Question 105: A company has a Dynamics 365 Customer Service implementation...
- Question 106: You are implementing Omnichannel for Customer Service for a ...
- Question 107: A customer service manager wants to find out how agents desc...
- Question 108: You work for a power company that uses Dynamics 365 Customer...
- Question 109: You are a Dynamics 365 administrator. You need to determine ...
- Question 110: Note: This question is part of a series of questions that pr...
- Question 111: Note: This question is part of a series of questions that pr...
- Question 112: You need to set up users with permissions to use the digital...
- Question 113: You are a customer service schedule administrator for a comp...
- Question 114: You implement Dynamics 365 Customer Service for a call cente...
- Question 115: You are a Dynamics 365 Customer Service system administrator...
- Question 116: Customer service agents do not have access to Customer Servi...
- Question 117: You are implementing Dynamics 365 Customer Service Insights....
- Question 118: You need to choose the appropriate actions when using the kn...
- Question 119: You are customizing an Omnichannel for Customer Service impl...
- Question 120: You need to configure the queues. Which configurations shoul...
- Question 121: You need to configure the SMS workstream. What should you us...
- Question 122: A fitness company has several locations. The company impleme...
- Question 123: Note: This question is part of a series of questions that pr...
- Question 124: You need to set the schedule to meet requirements for appoin...
- Question 125: You are creating a virtual agent to handle common customer i...
- Question 126: A company is implementing Omnichannel for Dynamics 365 Custo...
- Question 127: You need to configure the system to notify managers about un...
- Question 128: A service manager discovers a high number of cases in the ag...
- Question 129: A company implements Dynamics 365 for Customer Service. Whic...
- Question 130: You are a customer service representative using Dynamics 365...
- Question 131: You are a Dynamics 365 Customer Service administrator. You m...
- Question 132: You view the interactive dashboard in the Microsoft Dynamics...
- Question 133: You need to configure security roles for Dynamics 365 Connec...
- Question 134: Note: This question is part of a series of questions that pr...
- Question 135: A company uses Dynamics 365 Customer Service. Managers state...
