MB-230 Exam Dumps | You are implementing a help desk system that enables users to submit cases by using telephone or email.

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Question 53/135

You are implementing a help desk system that enables users to submit cases by using telephone or email.
You need to ensure that cases are classified correctly.
What should you do?

A. Configure relevance search

B. Configure categorized search

C. Create security roles by support function. Assign the security role to users.

D. Modify' the subject tree.

Correct Answer: D

Define subjects to categorize cases, products, and articles.
To edit a subject, in the Subject Tree, select a subject, and then under Common Tasks select Edit Selected Subject.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/define-subjects-categorize-cases-products-articles

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