MB-230 Exam Dumps | Your company uses Dynamics 365 Customer Service. You are designing a survey to send out each time a case

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Question 96/135

Your company uses Dynamics 365 Customer Service.
You are designing a survey to send out each time a case closes. The survey must adapt to display additional questions within the same survey if a customer chooses Dissatisfied as a survey answer.
You need to configure the survey.
Which feature should you use?

A. Branching rule

B. Multiple-page survey

C. Multiple answer

D. Post-survey message

Correct Answer: A

Branching rules allow you to customize the flow of your survey. You can show or hide questions, choose to navigate to another question or survey, or even open a website based on the response to a question. Branching rules make your surveys interactive and ensure that only relevant questions are displayed to respondents.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/create-branching-rule

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